Position Title: Scheduler & Customer Service Liaison
Location: Mt Juliet - Mt. Juliet, TN
Description:
POSITION SUMMARY:
Primarily responsible to organize work order flow, on-time deliveries, and monitoring expedites orders and customer service communications. Responsible for compliance to quality standards including ISO 13485 and FDA Quality Systems Regulations (QSR).
PRINCIPAL JOB DUTIES & RESPONSIBILITIES:
Responsible for work order flow from customer service through manufacturing, including printing, scanning, delivering, updating, and monitoring. Review orders for options, seating, 100% inspection, Built-4-Me, bulk/spike orders, and service parts.Prepare manufacturing documentation packages for production orders and proper work order scan tracking into JDE.Responsible for ordering frames and reordering incoming parts, tracking, and scheduling expedite orders and processing order maintenances.Follow up and respond to expedite email requests.Responsible for monitoring on-time deliveries, expedite orders, investigating reasons for late orders. Maintain contact with customer service and other production departments on order status, tracking bundled orders, expedite orders and late orders.Responsible for taking measures to prevent late orders: Work order tracking, investigating part shortages and related kanban card issues, and expediting parts through QC and warehouse only as required.Responsible for updating and running system reports.Review of customer order status from C2, JDE and customer purchase orders.Responsible for following all applicable safety/housekeeping guidelines.May work on special projects/assignments upon request.
Qualication: Qualifications
REQUIRED SKILLS, KNOWLEDGE AND EXPERIENCE:
High School Diploma or GED is preferredBasic Computer skills, basic knowledge of Word & ExcelKnowledge of OutlookKnowledge of JDE a plusMust have good customer focus and strong verbal & written communication skills.
COMPETENCIES:
Managing Change - Initiating, sponsoring, or championing organizational change; helping others to successfully manage organizational change.Attention to Communication - Ensuring that information is passed on to others who should be kept informed.Building Collaborative Relationships - Developing and maintaining partnerships with others.Forward Thinking - Anticipating the implications and consequences of situations and taking appropriate action to be prepared for possible contingencies.Initiative - Identifying what needs to be done and doing it before being asked to or required by the situation.Thoroughness - Ensuring that one's own and other's work and information are complete and accurate; careful preparation for meetings and presentations; following up with others to ensure that agreements and commitments have been fulfilled.Flexibility - Openness to different and new ways of doing things, willingness to modify one's preferred way of doing things.
PHYSICAL REQUIREMENTS: The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Oral Comprehension/ Oral Expression - The ability to communicate, listen and understand information and ideas through spoken words and sentences. Information Ordering - The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations). Written Comprehension/ Written Expression - The ability to communicate, read and understand information and ideas in writing. Deductive Reasoning - The ability to apply general rules to specific problems to produce answers that make sense. Inductive Reasoning - The ability to combine pieces of information to form general rules or conclusions. .Static Strength - The ability to exert maximum muscle force to lift, push, pull, or carry objects up to 40 pounds.Attendance - Regular attendance is required. Overtime - Must be able to work overtime, as required.
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