Account Control Technology
Remote Customer Service Rep BYOD - Starting Monday, March 31, 2025
US-GA-Augusta
Job ID: 2025-1990
Type: Full-Time
# of Openings: 15
Category: Customer Service/Support
Augusta, GA
Overview
This is a Bring Your Own Device (BYOD) role. In order to be considered for this position you must maintain your own personal at home working equipment that meets the following system requirements:
System Specs
In order to "pass" system requirements, you will need to make sure the machine you are using follows this criteria:
It is NOT a MacIt is NOT a ChromebookIt is NOT a tablet or phone or iPadIt does have the following:Connected to the ethernet as WiFi needs to be disabled. If you are NOT connected via an ethernet cable, SRW closes when detected WiFi is enabled so users needs to manually disconnect from WiFiOperating system: Win 10 22H2 or Win 11 - Windows 10 with build 10.0.22621 and upProcessor: i5 (or higher) or AMD Ryzen5 (or higher)RAM: Minimum of 8 GBHard Drive available space: Minimum of 10 GBUpload speeds: minimum 10 mbpsDownload speeds: minimum 25 mpbsAnti-virus software loaded to the machineAll Window's updates will need to be completedWe do highly recommend using the following, however Bluetooth versions of these items are permissible:USB Wired KeyboardUSB Wired MouseUSB Wired WebcamWired HeadsetREQUIRED:2 (Dual) working monitors
Please Note:
After the submission of your application, you will receive an email to complete a virtual interview via our online interviewing platform/tool, "Verint". This online interview MUST be completed for prompt consideration of employment applications as it takes the place of an in-person/telephone interview.
After successful completion of the Verint interview, you will receive an email to complete a system validation to ensure your at home working equipment meets the system requirements outlined above. This validation MUST be completed for prompt consideration of employment applications.
Work Location: Remote, Work from Home
Compensation: $15.00/hour
Paid Training Start Date: Monday, March 31, 2025
Training Hours: Monday thru Friday: 8am - 5pm EST
Hours of Operation (following training): Monday thru Friday: 10am - 9pm EST and Saturday: 7am - 5pm EST
*Please note: During Training, you will be assigned a set work schedule within the indicated hours of operation listed above.
Build Your Future! Come join our thriving team as a Customer Service Representative! We are seeking ambitious, self-motivated and driven people just like you for a rewarding career in the customer service arena.
Why should you consider TSI-CXBPO (part of TSI family of companies)?
Paid trainingTeam-oriented work environmentGrowth opportunityComprehensive benefits package available: including medical, dental and vision, 401k retirement plan with employer matching, paid time off and paid holidays!
Responsibilities
In This Role, You Will:
Assist customers with their accountsEnsure all account information is accurately documented in client's systemProvide detailed explanations of account status and inquiries to customersAssist customers with delinquent accounts based on various state guidelinesAdhere to State and Federal regulations pertaining to your job dutiesMaintain an average Inbound Handle TimeAchieve Quality Assurance goalsAdhere to Production measures (time spent on calls, schedule adherence, etc)
Qualifications
Ideal Candidate Qualifications:
Prior call center experience is REQUIRED. Excellent written and verbal communication skills are needed.Experience navigating multiple systems/screens while speaking with customers.Active listening to understand the customers' needs.Great problem-solving skills.Must be proficient with Microsoft applications.
This job description is not an exclusive or exhaustive list of all job functions that a team member in this position may be asked to perform. Duties and responsibilities can be changed, expanded, reduced, or delegated by management to meet the business needs of the company.
We provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, status as a protected veteran, genetic information, status as a qualified individual with a disability and any other basis protected by federal, state or local laws.
TSISP
PI262347079
