Mechanical Customer Service Rep

Mechanical Customer Service Rep

US-MN-Roseville

Job ID: 2025-3286
Type: Regular Full-Time
# of Openings: 1
Category: Customer Service/Support
Horton, Inc.

Overview

Horton, Inc., has an opening for a Mechanical Customer Service Rep to work at our Roseville, MN location. This job is onsite Monday-Friday.

Position Summary:

The Mechanical Customer Service Representative is responsible product support in a timely and courteous customer assistance under the direction of the Customer Service Manager. This person will respond to customer inquiries both internal and external in regards to orders, returns, pricing, availability of product, lead times, literature, invoice discrepancies, customer routings, technical and application assistance. Forwards sales leads to the appropriate sales department. Works with other departments to resolve issues. Maintains a good relationship with the customers.

Company Information:

Horton, Inc., is a family owned, leading provider of engine cooling solutions worldwide. Horton is a global organization with employees and representatives in the U.S.A, Canada, Mexico, Germany, China, and more! We offer our employees great potential for personal and professional growth.

Responsibilities

Mechanical Customer Service Rep Responsibilities:
Receives calls from customers and potential customer. Enters orders by phone, fax, email, mail, and EDI. Handles calls and inquiries from customers in regards to orders, invoice issues, routing issues, tracking information, freight costs, pricing, and projected delivery time.Refers leads regarding potential new clients to appropriate sales staff for follow-up.Handles inquiries about literature. Provides technical and application support on entire product line to customers.Communicates all forms of published technical data Provides assistance to customers who experience difficulties with shipments or who need emergency help.Researches the status of orders by using the computer terminal to determine order location and relays that information to the customer.Ensures that emergency orders are given priority and receive appropriate shipping attention.Works with carriers to resolve questions about delayed or lost shipments and initiates claims when necessary.Maintains customer satisfaction on all transactions, referring problems that cannot be personally resolved or those that are outside limits of authority to the Customer Service Manager.Other duties as assigned
Qualifications

Mechanical Customer Service Rep Qualifications:
Requires a high school diploma. Technical experience is required.Automotive experience is required.Must be mechanically inclined.Previous experience working with ordering systems.Previous experience in a customer facing role is preferred.

Additional Information:

The estimated hiring range for this position is $27.00 -$33.00 per hour plus bonus. Compensation will increase from $27.00 per hour based on experience and qualifications. We also offer a competitive benefits package including PTO, Company Paid Holidays, 401K, Medical, Dental, Vision, HSA, FSA, Life, AD&D, STD, LTD, LTC, Education Assistance, and a dynamic work environment.

To apply, qualified candidates should log onto https://careers-horton.icims.com.

Horton Holding, Inc. is an Equal Opportunity employer. Veterans/Disabled

PM17

PI262346952