Manager, Registration and WEFTEC Housing Customer Service

Water Environment Federation - WEF

$65,000 - $80,000 USD

How This Position Contributes to the Team

The Manager of Events Registration and Housing oversees registration for the Water Environment Federation's (WEF) events. This includes programming, opening, reporting, reconciling, closing, and maintaining registration systems and relationships with suppliers. Additionally, this position provides customer service support for the Water Environment Federation's Technical Exhibition and Conference (WEFTEC) attendee and exhibitor housing.

NOTE: This role is hybrid and requires working in the office (Alexandria, VA) 2 days every other week. Travel is required (up to 10% of the year) for events.

Key Responsibilities:

Registration Management
Oversees development, testing, and implementation of registration systems for five to seven events annually, ranging from 100 to 20,000+ participants.Evaluates, recommends, and supports complementary event technologies (e.g., RFID/Beacon, Facial Recognition).Develops registration floorplans and layouts in collaboration with registration services supplier(s), general contractor(s), and event venue(s).Works with the Finance department and supplier(s) on financial close out for registration income and expenses. Maintains accurate projections.Contributes to and reviews registration and housing content for WEFTEC marketing and communications, including posting content on websites.Coordinates registration rates and requirements for WEFTEC events (e.g., workshops, facility tours, Jammin4Water) with internal & external customers.Travels to conduct site visits and to supervise badge pickup/onsite registration for WEFTEC and other events, as needed.Supervises the Registration Coordinator, setting performance goals and objectives.Sources temporary personnel for events as needed and prepares work assignments, schedules, and training materials.Models a strong commitment to customer service and a track record of building and maintaining relationships.
Supplier Management
Researches, evaluates, and negotiates registration supplier and related service contract(s) and acquires the lowest costs possible while maintaining highest quality service level.Manages relationships with registration supplier(s) and related service suppliers to ensure that work is conducted to specifications.
Systems Management
Documents processes for all registration systems (mapping, flow, rates, discounts, etc.).Continuously evaluates, measures, and improves registration processes, procedures, and documentation.
WEFTEC Housing
Manages the WEFTEC housing supplier's development of attendee, exhibitor, and other subgroup housing websites.Communicates advance housing information to attendees, exhibitors, member associations, and non-exhibiting affiliate groups.Coordinates hotel rebate invoice and collection process with WEF Finance department.
Minimum Qualifications:
Bachelor's Degree or equivalent combination of education and experience.3+ years' experience in registration and customer service for conferences exceeding 10,000 registrants.Able to travel (up to 10% of the year) and work events from move-in through move-out, which demands: Frequent light (up to 15 lbs.) to medium (up to 30 lbs.) lifting and carrying.Frequent standing and walking.Occasional low posture - crawling, crouching, kneeling, stooping.Proficient with Microsoft Office Suite and experienced with content management and association management software.Strong interpersonal, negotiation, problem-solving, and conflict resolution skills.Strong business math skills.Excellent written/oral communication skills.Excellent organizational and time management skills.Adaptable to changing business needs, conditions, and responsibilities.Able to manage multiple projects, meet deadlines, and make timely decisions with autonomy.Able to occasionally work nights and weekends.
This person will work primarily in an office environment using standard office equipment. Onsite duties may require prolonged periods of standing and walking.

WEF is an equal opportunity employer and does not discriminate in hiring or employment on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

Equal employment opportunity, including veterans and individuals with disabilities.

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