Sleep Management, LLC dba Viemed
Customer Service Representative (Re-Supply)
Job Category: Sleep Services
Requisition Number: CUSTO002445
Full-Time
Essential Job Duties and Responsibilities:
Learns and maintains knowledge of current patient database and billing systemHas proper phone etiquette and represents VieMed in a professional mannerObtains patient demographic and health insurance information; collects co-pay if appropriateEnters patient information into the computer systemVerifies & records insurance benefitsMaintains a working knowledge of Medicare and insurance regulations and requirements as
communicated by management
Able to read through and understand medical documentation effectivelyInteracts professionally with physicians, patients/family and Co-WorkersSchedules set ups, as called into VieMed, by physicians or physician's office staff, per policy and
procedure
Answers telephone in a polite and professional manner. Communicates information to appropriate
personnel
Communicates appropriately and clearly to Manager, and other superiorsEstablishes and maintains effective communication and good working relationship with co-workers
for the patient's benefit
Utilizes initiative; strives to maintain steady level of productivity; self-mot Organization and
management of Secretary's activities reflect due consideration for the needs of the facility and staff
Makes decisions reflecting knowledge of facts and good judgment, within the coordinator's scope of practiceManages and operates computer equipment safely and correctlyCompletes other duties, as assigned
Minimum Qualifications:
High School Diploma requiredExcellent communication skills, both written and verbal to interact knowledgeably with patients, physicians, etc
Physical Demands:
Sitting at a deskOperation of office equipment and computer
You will be expected to work during normal business hours, which are Monday through Friday, 8:00 a.m.
- 5:00 p.m. Please note this job description is not designed to cover and/or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties and responsibilities may change at any time with or without notice.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
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