Customer Service Rep

Customer Service Rep

US-SD-Britton

Job ID: 2025-3288
Type: Regular Full-Time
# of Openings: 1
Category: Customer Service/Support
Horton, Inc.

Overview

Horton, Inc., has an opening for a Customer Service Rep to work at our Britton, SD location. This job is onsite and hours are 7:30-4:00 Monday-Thursday and 7:00-3:30 on Friday.

Position Summary:

The Customer Service Representative responds to external customer in response to promise ship dates, emergency orders, and truck downs. They work with other departments to resolve issues and maintain excellent relationships with the customers.

Company Information:

As a global leader in thermal control for power systems, Horton offers a variety of technologies for transportation and industrial applications to operate at the optimal temperature - even in the most demanding conditions. For over 70 years, the organization has been an integral partner to companies worldwide providing innovative and reliable engine cooling solutions for heavy-duty vehicles and equipment. For more information on Horton, Inc. please visit our web site at www.hortonww.com.

Responsibilities

Customer Service Rep Responsibilities:
Maintain KPI measurements to align customer(s) and Horton expectations.Allocate and reserve inventory in Oracle as determined by commitment to the customer(s).Serves as a point of contact to specific customer(s) for.Expedite requestsTruck down ordersEmergency ordersConfirm ship dates to customer on all order types.Communicate any product, transportation, and order concerns and come to a resolution with our customer.Amend ship dates on individual orders as required and agreed upon by customer and Horton.Create and maintain customer contact list and their backups. Work with production planning to provide information on expected delivery dates for specific customer(s).Understand and comply with customer expectations on all order types.Provide tracking numbers as required for emergency shipments.Attempt to accommodate customer's change requests by working with Scheduling and Planning.As with everyone on the team, other duties may be assigned in order to support the overall success of the company.
Qualifications

Customer Service Rep Qualifications:
Requires a high school diplomaMinimum of 2 years experience in customer service is preferredStrong analytical skillsDetail oriented
Additional Information:

We offer a competitive benefits package including PTO, Company Paid Holidays, 401K, Medical, Dental, Vision, HSA, FSA, Life, AD&D, STD, LTD, LTC, Education Assistance, and a dynamic work environment.

To apply, qualified candidates should log onto https://careers-horton.icims.com.

Horton Holding, Inc. is an Equal Opportunity employer. Veterans/Disabled

PM17

PI262429367