Hyosung America, Inc
Job Type: Full Time
Location: Irving, TX, US
Job Summary:
The Customer Care Agent will be responsible for assisting the customer with the processing of daily warranty, repair, and freight damage requests in a timely and efficient manner. The agent will also contact customers in regards to orders processed via email or through NHA inbound/outbound calling systems. All escalated calls are to be properly and professionally transferred to appropriate personnel and documented adequately. Each agent should provide exemplary customer service and ensure customer satisfaction with every encounter.
Duties & Responsibilities:
Greet customers warmly and ascertain problem or reason for callingManage customer complaints and inquiries through phone calls and emailsTrack customer interactions and issues and show ownership through resolutionMonitor and process customer calls and ensure optimal level of customer satisfaction and resolve all outbound issuesCoordinate with senior staff and escalate customer requirement and issues as per requirementAnalyze/Solve problems Identifying the issues of customers rapidly and preciselyAnswer questions about warranties or terms of saleInform customers about any changes made before and after the order processProvide ETA (Estimated Time Arrival) to customers for out of stock or delayed ordersResearch, create, and complete daily test results, parts not returned notices, and repair status reports in order to inform customer via email of current updatesEnsure customer satisfactionOther duties as assigned
Education, Skills & Experience:
Must have strong communication, interpersonal and computer skillsStrong customer service skillsMust be intelligent with ability to handle diverse customer basePositive and energetic attitudeDemonstrated skills and attitudes for excellent customer service High School Diploma, 2+ years of customer service preferred
Equal employment opportunity, including veterans and individuals with disabilities.
PI265092374
