Position Overview
Position TitleCustomer Service CoordinatorDepartment521000 - Financial AidPosition TypeRegularPosition ClassificationFull-Time, 12 monthsGrant/Gift Funded (all or a portion)?NoIf Temporary or Grant Funded, Start Date and End Date
Position Description/Posting Details
Posting NumberS1217PPosition SummaryThe Customer Service Coordinator in Student Financial Services (SFS) is a front-facing customer service team member operating in a fast paced, cross-functional, student-focused environment. This position is responsible for greeting guests, triaging issues, creating tickets, routing students and families to the appropriate counselor, and maintaining the email and phone systems for Student Financial Services.
Essential DutiesProvide excellent front facing customer service and accurate information to student financial services visitors, prospective and current students, and their families or other support networks.Analyzes and processes financial aid to determine aid eligibility and awards adhering to federal, state, donor and/or institutional guidelines.Requests additional information based on analysis and review when necessary.Provides primary coordination of SFS email and phone inquiries, responding in a timely, courteous, and professional manner; routing concerns to the appropriate team member.Accesses student account information using Slate, Banner, and/or other systems provided by the University.Addresses questions and requests from students, parents, or guardians in person or in writing regarding financial aid programs and eligibility.Resolves financial aid and student accounts issues/questions received through various venues; e-mail, texts, phone calls.Creates and issues ID cards and parking decals in accordance with established practices and protocols.Accepts and handles payments in all forms, issuing receipts, in accordance with established practices and protocols.Represents the University at on or off-campus events.Adheres to FERPA policies.Secondary ResponsibilitiesWork collaboratively with other divisional and University-wide departments to enhance the student experience, especially related to on campus recruitment activities.Attend recruitment events to support registration and other administrative tasks.Perform other related duties as assigned.# of Direct Reports0Required QualificationsAssociate degree or equivalent combined education and work experience in an Admissions or Financial Aid Office or in a related higher education environment.Previous experience successfully working as part of a team.Demonstrated strong interpersonal skills, with the ability to communicate effectively and provide outstanding customer service to students, families, and campus partners.Knowledge of and commitment to the mission of La Salle University.Preferred QualificationsBachelor's degree.Previous involvement in developing recruiting and communication strategies.Previous experience using Slate and/or Ellucian's Banner.Proficiency in Spanish.Physical Requirements and/or Unusual Work HoursAbility to work some evenings and weekends during the year.
Special Instructions to ApplicantLa Salle University embraces diversity and seeks candidates who will contribute to a climate that supports a fully inclusive, equitable, and diverse working and learning environment. We strongly encourage individuals from underrepresented and/or marginalized identities to apply.
La Salle University offers its eligible employees comprehensive medical and dental plans, employer paid life and disability insurance, retirement benefits, generous paid time off (vacation, sick leave, and holidays), and tuition benefits such as no cost undergraduate and graduate degree programs for its employees (with no wait period) and no cost undergraduate degree programs for its employees' dependents (after completing the required years of service).
Posting Information
Application Open Date03/04/2025Application Close DateApplication Open ToInternal and External Applicants
Equal employment opportunity, including veterans and individuals with disabilities.
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