Customer Service Coordinator

Atlantic Constructors, Inc.

Until Filled (EST)
608 - Service Administrative
1401 Battery Brooke Parkway, Richmond, VA, USA
608 - Service Administrative

At ACI we build our company and our culture not by counting people, but by making our people count!

Atlantic Constructors is seeking dynamic, motivated, career minded individuals to join our expanding team! Atlantic Constructors has been recognized as an industry leader in the Mid-Atlantic Region for over 50 years.

Benefits:

Atlantic Constructors is dedicated to providing its employees and their eligible family members with a wide range of benefits. From competitive benefits to on-site wellness programs, we provide resources to support you and your family's health, well-being and happiness. We have created a comprehensive benefits package that includes:
Medical Insurance PlansDental Insurance PlanVision Insurance Plan401(K) Retirement Plan with Generous Company MatchingHealth Savings Plan
Atlantic Constructors offers competitive benefits, for more information check out our comprehensive list on our website. ACIBuilds.com

Summary/Objective:

The dispatcher will be responsible for scheduling service technicians, handling high call volume, ordering equipment, and providing high-level customer service.

Essential Functions:
Assigns service technicians to jobs and coordinates service resourcesSchedules personnel, materials, sub-contractors and equipment based on project needs, skillsets, and availabilityInputs project location into systemResponsible for customer interaction/satisfactionInteracts and communicates with all administrative staff, project managers, HVAC field technicians, electricians and managementMaintains customer satisfaction by investigating concerns, routing them to assigned staff, and responding to special requests/requirementsConducts customer call backs to ensure highest level of satisfactionObtains all information required to generate, prepare, and fax/e-mail quotes of $3k or less to customersMust be a self-starter, take initiative, be able to work independently, and work collaboratively in a team environmentPerforms other related duties as directed
Supervisor Responsibility: No

Required:
Minimum of 6+ months call center experience, preferably in a dispatch environmentExcellent customer service skillsAble to multi-task and work in fast paced work environmentAbility to handle high call volumeAbility to make scheduling decisions based on current needsPossess excellent problem resolution skillsExcellent communication/follow-up skillsBasic knowledge of MS Office SuiteHS diploma, or GED equivalent
The work environment and physical demands required would be representative of those that must be met by an employee to successfully perform the essential functions of this job, and may include, but are not limited to the following:

Work Environment:
Works in a professional office environment and routinely uses standard office equipmentPosition may require visits to construction site
Physical Demands:
This role routinely uses standard office equipment such as computers, phones, photocopier, filing cabinets and fax machines
Travel:
May require infrequent travel (typically not overnight)
Preferred:
One year dispatch experience, preferably in a construction/industrial environment Experience in a construction/industrial services environmentViewpoint, Field Connect and Bidtracer experiencePrior military experience preferred

At this time, Atlantic Constructors, Inc. will not sponsor a new applicant for employment authorization (work visas) for any position.

Atlantic Constructors, Inc. is committed to equal opportunity for all employees and applicants for employment without regard to race, color, religion, ethnicity, national origin, age, disability, sex (including pregnancy, childbirth or other related medical conditions), genetic information, sexual orientation/gender identity, veteran or marital status, or any other characteristic protected by law. If you would like an accommodation or any assistance in order to apply for a job, please call 1-877-WRK-4ACI for assistance, or fax your requested accommodation to 804-523-8781. Nothing contained herein is to be construed as an offer of employment or a binding contract of employment for a specific period of time. Employment can be terminated by either the employee or the employer at any time, for any reason, with or without notice.

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Equal employment opportunity, including veterans and individuals with disabilities.

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