An exciting career as a Customer Service Representative in Hunt Valley, MDis available at Tessco!
Our Customer Service Representatives provide support for our customers, learn our products and get to know our industry. This position is part of a supportive team who are in constant contact with customers responding to inquiries, converting inquiries into orders and collaborating across organizational teams to resolve challenges.
Responsibilities:
Promptly answer customer calls and Tessco.com Live Chats in a friendly and professional mannerProvide an exceptional customer experience on each call or interactionProcess Salesforce.com pre and post-sale casesProvide Tessco.com support to customersConvert inquiries into orders while promoting Tessco's value proposition in all customer correspondenceProcess quotes and orders accurately and timely following Tessco's Standard Operating ProceduresCollaborate effectively with our cross-functional teams to address customer needsMentor new team members for smooth and efficient onboardingRespond to, qualify & set up prospective customers in Salesforce.comAssist with projects as outlined by your Leader
Qualifications:
Professional and pleasant phone demeanorProficient in building rapport quickly with customersExcellent verbal and written communication skillsDemonstrated customer service abilitiesStrong attention to detail and good follow up skillsAbility to multi-task and respond to rapid changeBachelor's degree in business or related field or equivalent documented experience and skillsPrior sales support experience preferred
Why Join Our Team?
Hybrid work schedule401K with a company match to help you invest in your futureComprehensive medical, dental, vision, and prescription plans to keep you at your bestHone your skills or learn new ones with tuition subsidy
Pay Range: $20.00/hour - $23.00/hour
Must be able to work M-F 8:00am - 5:00pm
Tessco Technologies provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Equal employment opportunity, including veterans and individuals with disabilities.
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