Customer Service Specialist
US-CA-Valencia
Job ID: 2025-14641
Type: Employee
# of Openings: 1
Category: Sales
US-CA-Valencia -1166
Overview
The Customer Service Specialist is the focal point between ITT and assigned customers for processing customer orders on all routine business activities.
Responsibilities
Purchase order entry and order acknowledgment. Coordinate and administer customer schedule change requests.Maintain a high level of data integrity and adhere to department turnaround times.Provide post sale order status, customer and application support through completion of contract. Communicate with customers daily via telephone, email and fax correspondence.Administer customer requirements via customer web portals as needed.Prepare and submit price quotes and negotiate price and delivery schedule for legacy products.Support Sales and Marketing forecasting and sales analysis activities.Mitigate customer complaints concerning billing disputes and services rendered.Liaison between ITT CT finance and customer to provide research and support of credits and invoice re-bills.Interface organizationally with all supportive departments as needed to support customer needs.Build rapport and promote communication across internal supply chain and drive for issue resolutionPromote department objectives and office lean principles.
Qualifications
Minimum 5 years of customer service experience.Business or Technical School (AA/AS) or Equivalent desiredExperience in the aftermarket aerospace industry; FAA repair station knowledge is preferred.Must possess excellent communication and inter-personal skills with the flexibility to do whatever it takes to care for our customers.Must be proficient in Microsoft Office Suite (Word, Excel and PowerPoint) to prepare spreadsheets, graphs, presentations and reports.Must possess ERP system knowledge, experience with AS400 or Oracle is a plus. Candidate must be a well-organized, multi-tasking, self-starting individual
Safety is a core value at ITT. Our employees understand and follow all ITT safety policies and procedures, participate in workplace inspections, safety training, and in the development of job safety analyses.
This position requires use of information which is subject to the International Traffic in Arms Regulations (ITAR). All applicants must be U.S. persons within the meaning of ITAR. ITAR defines a U.S. person as a U.S. Citizen, U.S. Permanent Resident (i.e. 'Green Card Holder'), Political Asylee, or Refugee.
"ITT Corporation is an Equal Opportunity/Affirmative Action employer, and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran or disability status, or any other characteristic protected by law."
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Equal employment opportunity, including veterans and individuals with disabilities.
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