Position Title: Customer Service - Underground Waterworks
Requisition ID: Requisition ID: 2361
Location: Traverse City, MI, US
Position Type: Regular Full-Time
Job Description:
Join the team that has been powering growth and an excellent reputation for over 60 years! Etna Supply is an industry leader in plumbing, heating, underground, municipal, and fire protection wholesale distribution throughout Michigan, Indiana, Ohio, and Wisconsin. We are committed to sound financial principles, building partnerships that foster teamwork, and striving for continuous improvement. We are dedicated to fairness, integrity, and respect.
What We Offer:
Competitive compensation and benefits package, including bonus! 401K Retirement with company match Medical, Dental, and VisionInsurance Life Insurance Short Term and Long-Term DisabilityAnd more! 5 different lines of business and 2 subsidiaries that provide company stability through diversification. Balanced home/work life, rare evenings or Saturdays, and no Sunday hours. Professional development opportunities to support your growth. A collaborative and inclusive work environment that values your contributions. The fun challenge of working in a fast-paced, multi-location, diverse business function environment with minimal travel.
Position Summary:
We're looking for a friendly and detail-oriented Customer Service Representative to support our underground waterworks customers. In this role, you'll handle customer inquiries, create accurate quotes, process orders, and coordinate with vendors and sales reps to ensure smooth project execution from start to finish. If you have strong communication skills, experience in the waterworks industry, and enjoy solving problems, we'd love to hear from you!
Key Responsibilities:
Deliver exceptional service and support to customers, vendors, and sales repsInterpret takeoffs and create accurate quotes for underground and municipal waterworks jobsEnter and manage orders using our ERP system (Eclipse experience a plus!)Track shipments, handle submittals, and ensure project documentation is completeCoordinate with internal teams to ensure timely delivery and product accuracyHelp resolve customer issues and billing questions professionally and promptlyServe as a key internal resource for product applications, availability, and solutionsOccasionally assist with warehouse or counter duties as needed
Knowledge, Education, and Experience:
High school diploma or equivalent (additional experience or training a plus)1+ year of related customer service, inside sales, or estimating experienceStrong attention to detail and time management skillsAbility to read blueprints and calculate material needs accuratelyFamiliarity with underground waterworks products and applications preferredUnderstanding of plumbing products requiredExcellent communication, problem-solving, and organizational abilitiesComfortable navigating Microsoft Office and ERP systems
Physical Demands & Working Conditions:
Frequent sitting, talking, typing, and walkingOccasional lifting (up to 25 lbs.)Must pass substance abuse screening
We are an Equal Employment Opportunity Employer.
Equal employment opportunity, including veterans and individuals with disabilities.
PI272270371
