Client Services Associate

Company Overview:
Chevy Chase Trust is a privately owned investment think tank offering independent and highly personalized financial advice and planning for individuals, families, and institutions. Located just outside of Washington D.C., the firm specializes in unique thematic investment research and asset management. Chevy Chase Trust offers clients direct access to decision-makers and is built to put clients and client success over everything else. From thematic investment management to estate and financial planning, we show our commitment to inventive thinking and client service.

Our global, macroeconomic outlook means we do much more than observe and follow trends. Instead, we seek out ideas. It takes more than one kind of person to contribute to this culture. It takes all kinds of people thinking in unconventional ways-with a singular focus.

Position Summary
We are seeking a highly motivated and detail-oriented Client Services Associate to join our team. This role is essential to ensuring exceptional service delivery to our clients by supporting day-to-day account operations and administrative functions. The ideal candidate is organized, completes administrative duties accurately and thrives in a fast-paced environment where multitasking and prioritizing competing demands are key to success.

Supervisory Responsibilities This position has no direct supervisory responsibilities.
Summary of Competitive Benefits & Perks:Health/Medical Insurance including Dental and Vision401(k) with company matchPaid time offBonus/Target IncentiveTuition ReimbursementComplimentary usage of modern in-house fitness centerOn-premise full-service dining center discountsDiscounts via the company's EAPMonthly Employee Recognition ProgramsReferral bonusPre-tax transportation optionsPlus more!Essential Job Functions of a Client Services Associate:Deliver exceptional service by communicating clearly and effectively with clients and internal team members. Respond promptly to requests and inquiries, resolving issues with a client-first approachPrepare and process cash contributions and distributions upon receipt of appropriate documentation, ensuring compliance and attention to detailHandle client calls and assist in resolving routine questions, transactions and service requests with professionalism and precision. Monitor daily cash positions and account activity; work closely with the team to resolve overdrafts and reconcile discrepancies Facilitate stock transfers related to gifting transactions and ensure timely and accurate executionProcess retirement distributions in accordance with firm policies, procedures and regulatory guidelinesUtilize internal CRM platform and trust accounting system to complete administrative services including account maintenance, report generation and document management Maintain organized and accurate electronic account files including trust account documentation and correspondence to ensure consistency and compliance with policiesSupport special projects and complete assignments with minimal supervision and high attention to detail Perform various administrative and operational tasks in a deadline-driven environment while maintaining a high level of accuracy and quality. Required Skills and Abilities of a Client Services Associate:Meticulous attention to detail and a commitment to accuracy in all tasksAbility to multitask, prioritize, and manage time effectively in a high-volume, fast paced settingStrong organizational and follow-through skillsExcellent verbal and written communication skillsHigh level of professionalism, discretion and integrityClient-centric mindset with a proactive, problem-solving attitudeGeneral knowledge of investment productsComfortable with technology and systems; proficiency in Microsoft Office requiredDemonstrated ability to work independently and collaboratively within a team environment
Required Education / Experience of a Client Services Associate:1-2 years of experience in client servicesBachelor's Degree or equivalent work experiencePrior experience in wealth management, financial services or client support roles strongly preferredWorking Conditions / Physical Requirements / Travel:This position is based in an office environment with prolonged periods of sitting at a desk and working on a computer.This position does not require travel.The actual base pay offered is determined by several variables, including, as appropriate, the applicant's qualifications for the position, years of relevant experience, distinctive skills, level of education attained, certifications or other professional licenses held. Base pay is one component of Chevy Chase Trust's total compensation package, which also includes access to or eligibility for healthcare benefits, a 401(k) plan, short-term and long-term disability coverage, basic life insurance, bonus plans and more.

Chevy Chase Trust is proud to be an equal opportunity workplace. We foster an environment that recognizes employees' unique skillsets and ensure that all employees have an equal opportunity to grow and advance.

If you are a candidate in need of assistance or an accommodation in the application process, please contact or 301-986-6000.

Equal Opportunity Employer/Veterans/Disabled

Equal employment opportunity, including veterans and individuals with disabilities.

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