Customer Service Specialist
US-CA-Irvine
Job ID: 2025-14465
Type: Employee
# of Openings: 1
Category: Sales
US-CA-Irvine-2851
Overview
The customer service specialist position is responsible for providing quality and efficient service to customers (internal and external) through the daily management of activities. This position is also responsible for determining the best method to resolve problems to ensure customer satisfaction and adherence to organization policies. Additionally, the position is responsible for assisting the manager achieving departmental goals.
Responsibilities
Daily order processing and interaction with customersPartner with sales team and manufacturer representatives on leads, customer opportunities, and POS and demand analysisPerforms customer inventory analysis to drive new stocking orders, replenishment orders, and scrap allowanceProvide price quotes to customers per delegation of authorityProvide customer support for product, pricing ad order statusPresent/attend customer webinars, trainings and meetings as requiredWorks with customers to solve product returns, shipping inquiries and order status questionsProvide continual evaluation of process and procedures, driving continuous improvement and customer centricityAssist Customer Service Manager with daily operations as requiredSubject matter expert on systems, policies, and procedures in the order to cash value streamCreates a high-quality work environment so team members are motivated to perform at their highest levelDetermines the best method to resolve problems and ensure customer satisfaction while adhering to organization policiesDrives continuous improvement approach to processes and procedures, suggesting new methods to improve area operations, efficiency, and service to both internal and external customersMonitors and ensures achievement of departmental KPIsCollaborates with our distributor partners and customers to exceed service expectations and earn preferred supplier statusProvides direction to manufacturer's representative inside sales team to improve communications, drive best practices and ensure efficiency and compliancePerform other duties as assigned.
Qualifications
Business or Technical School (AA/AS) or Equivalent desiredThis position requires visibility to projects that are Not Releasable to Foreign Nationals (NOFORN), including foreign governments, organizations or non-U.S. citizens, thus requiring US Citizenship.5 years' customer service experience in a manufacturing environment or equivalentPrior customer service experience in a manufacturing environment or equivalentMust posess strong SAP ERP system knowledge and experienceExperience in customer master governance and maintenanceProficiency in Microsoft Excel, PowerPoint and WordExcellent customer service, problem solving and negotiation skillsAbility to lead and problem solve in unstructured environmentsStrong oral and written communication skills
Location: preferred location is Irvine, California or surrounding area
Safety is a core value at ITT. Our employees understand and follow all ITT safety policies and procedures, participate in workplace inspections, safety training, and in the development of job safety analyses.
This position requires use of information which is subject to the International Traffic in Arms Regulations (ITAR). All applicants must be U.S. persons within the meaning of ITAR. ITAR defines a U.S. person as a U.S. Citizen, U.S. Permanent Resident (i.e. 'Green Card Holder'), Political Asylee, or Refugee.
"ITT Corporation is an Equal Opportunity/Affirmative Action employer and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran or disability status, or any other characteristic protected by law."
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Equal employment opportunity, including veterans and individuals with disabilities.
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