Customer Services Coordinator/UKHC

University of Kentucky

Equal Employment Opportunity/M/F/disability/protected veteran status.

Posting Details Posting Details

Job TitleCustomer Services Coordinator/UKHCRequisition NumberRE50229Working TitleDME Customer Service Representative/UKHCDepartment NameH5000: CHANDLER - RETAIL PHARMACYWork LocationLexington, KYGrade Level07Salary Range$17.50-27.31/hourType of PositionStaffPosition Time Status Full-TimeRequired EducationHS
Click here for more information about equivalencies:https://hr.uky.edu/employment/working-uk/equivalenciesRequired Related Experience3 yrs
Required License/Registration/CertificationNone
Physical RequirementsThe ability to lift, carry, push and pull objects up to 25 pounds on a daily basis, kneel and bend, reach above shoulder level as well as stand, walk, and sit for extended periods of time. Tasks will involve repetitive motion.
ShiftPrimarily day shifts;may include weekends and holidays. Hours and days of the week subject to change based on needs of dept.
Job SummarySeeking dependable, full-time, self-motivated, experienced front office customer service representative to represent the UK DME business in a professional and courteous manner in all interactions with patients and other healthcare professionals. Position is responsible for answering phone calls/faxes, emails, greeting patients, routing patient referrals to the correct individual(s) in the DME business, establishing and maintaining accurate patient records, collecting payments for products and services delivered, assisting with preparing and securing Certificates of Medical Necessity (CMNs), and other administrative tasks as assigned. The successful person in this position will be organized, have excellent attention to detail, be able to evaluate options and make efficient decisions, and be dedicated to quality patient care.
Skills / Knowledge / AbilitiesThe ideal candidate will have medical office or billing experience, experience with insurance verification, and/or familiarity with DME equipment and DME patient management software. Experience interpreting/processing explanation of benefits (EOB) and insurance denials, ability to resolve past due claims, and knowledge of insurance payer specific prior authorization requirements is preferred.
Does this position have supervisory responsibilities? NoPreferred Education/ExperienceComputer/Microsoft Office Suite experience, strong customer service skills, excellent organizational and time management skills.
Deadline to Apply05/15/2025Our University CommunityWe value the well-being of each of our employees and are dedicated to creating a healthy place for everyone to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors the University of Kentucky is a Tobacco & Drug Free campus.

As an Equal Opportunity Employer, we strongly encourage veterans, individuals with disabilities, women, and all minorities to consider our employment opportunities.

Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.

Posting Specific Questions
Required fields are indicated with an asterisk (*).
* Briefly describe your professional experience working in an office setting.
(Open Ended Question)
* Are you familiar with HIPAA requirements as they relate to patient documentation and billing? YesNo * Please describe a time when you provided exceptional customer service and include specific details regarding the situation.
(Open Ended Question)
* Please describe any experience maintaining and coordinating a DME office.
(Open Ended Question)
* Please describe any experience working with patient management software updating patient files, documenting insurance verification, discussing financial responsibility of patients, and handling over the counter sales and cash/credit transactions.
(Open Ended Question)

Applicant Documents
Required DocumentsResumeOptional DocumentsCover Letter

Equal employment opportunity, including veterans and individuals with disabilities.

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