About Allsup, LLC
Allsup LLC is a people-centered organization with a team of hundreds who are dedicated to helping people with disabilities lead lives that are as financially secure and healthy as possible. We enjoy working together to make a difference, get the job done, and find solutions for our customers.
You will enjoy a collaborative workplace, with rewarding results where your opinion matters. We have a great benefits package and paid time off program, with casual dress and a comfortable work environment. Many positions have no weekends, or minimal weekend work. You'll have a predictable work schedule, the potential to work from home, and enjoy an employee-centered work life and have fun.
Even better, you can develop your own knowledge and professional skills through a self-driven personal improvement approach to professional development. Our business takes complex federal programs and makes them easier for people to navigate-including SSDI, veteran's disability, return to work and Medicare. Drive your expertise and advancement with the support of your supervisor and our organization.
About the role
This position provides customer service support for Allsup Employment Services beneficiaries as it relates to the Social Security Administration"s Ticket to Work Program. The primary responsibility is to provide support in English and Spanish to customer through phone, email, and chat in a contact center setting.
What you"ll do
Handle inbound and outbound callsEffectively manage conversationsBuild rapport and redirect conversationReview correspondenceComplete conference calls when necessaryComplete necessary formsProvide on-going education about the Social Security Administration Ticket-to-Work program and encourages on-going participationAchieves performance targetsOpportunity for Monthly Bonuses based on quality of work
Qualifications
Bachelor's degree preferred or equivalent experience (HS Diploma or GED required)One (1) to two (2) years' customer serviceAbility to learn, retain and apply informationAbility to multitask effectively in a fast paced environmentStrong critical thinking and problem solving skillsStrong organizational skillsExcellent written/verbal communication and customer relations skillsMust be flexible, adaptive and responsive to changeHighly motivated and target driven
Benefits
Department Hours Monday through Friday 7am to 5:30pm CSTHealth, Dental, and Vision Insurance401(K) MatchingShort-Term and Long-Term Disability InsuranceLife InsurancePaid Time OffPaid HolidaysFlexible Spending and Health Savings AccountTuition ReimbursementPet InsuranceEmployee Assistance Program
DISCLAIMER
Tasks, duties, and responsibilities as listed in the job description are not exhaustive. The company may assign other tasks, duties and responsibilities with no prior notice.
Equal Opportunity Employer. ALL characteristics protected by federal, state, or local law.
The pay range for this role is:
17 - 18.60 USD per hour(Remote)
Equal employment opportunity, including veterans and individuals with disabilities.
PI270386130
