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Administrative Assistant - Customer Service Admin
US-OR-Portland
Job ID: 2025-33906 Type: Regular Full-Time # of Openings: 1 Category: Supply Chain Portland, OR (Marquam Hill)
Overview
Focus is on customer service and phone support. Must be an excellent communicator in order to consistently resolve customer issues. Regularly analyzes problems and then provides customers the necessary information to satisfactorily resolve issues. Effectively handles high call volumes, while demonstrating composure under pressure. Performs as a backup for receiving, stocking, cycle-counting, data entry, picking, delivery and other functions to ensure customer orders are completed on time and sufficiently to meet the customers' needs for medical supplies and linen. When tasked, drives organization vehicles in a safe and efficient manner.Problem Solving and Process Improvement: Analyzes potential problems and/or conflicts with users, customers and staff and develops resolutions. Assists in developing and implementing processes, standards and improvement initiatives in support of organizational goals and objectives to provide customers' needs for medical supplies. Reporting Functions : Compiles data related to the warehouse and restocking functions in order to measure success rates within the operation, helping managers to make operational decisions. Develops and maintains reporting tools, such as spreadsheets, graphs, and databases used in measuring the operation performance. Generates reports showing customers' usage of materiel to problem-solve and/or optimize supply-chain to support usage. Administrative Functions: Work closely with ITG, POU, and other work units to add, update/correct, and delete customer accounts (Web Order, JIT, and other ordering systems). Serve as 'backup' Administrative Assistant to employee timekeeping, IBS transactions, calendar scheduling, and other administrative tasks. Other Duties as assigned
Responsibilities
Two years of general office or secretarial experience; OR An Associate's degree or certificate in office occupations or office technology and one year of general office or secretarial experience; OR A Bachelor's degree and one year of general office or secretarial experience; OR An equivalent combination of training and experience.Note: Successful completion of a formal OHSU Administrative Internship Program will substitute for one year of experience. Valid driver's license with an acceptable driving history Job Related Knowledge, Skills and Abilities (Competencies): Have good analytical and problem-solving ability; excellent customer service characteristics including communication skills, professionalism, and follow-through; excellent team skills. Able to utilize MS Office Suite with strength in Word, Excel, and Outlook. Have strong organizational skills to anticipate and meet timelines. Able to perform the essential functions of the position with or without accommodation. Conflict resolution skills. Able to maintain compliance with organizational guidelines and policies. Qualifications
High School Diploma or GED Associate's or Bachelor's DegreeWorking knowledge of hospital materials management distribution systems. Medical supply familiarity, knowledge of OHSU systems, and medical terminology is preferred. Two years of customer service, one year of warehouse operations experience, and one-year hospital operation experience; ORA Bachelor's degree, one year of warehouse experience, and one year of hospital operation experience. Job Related Knowledge, Skills and Abilities (Competencies): Prior knowledge of OHSU computer systems and functions, particularly Oracle training. Equal employment opportunity, including veterans and individuals with disabilities.
