Customer Service Representative

Sleep Management, LLC dba Viemed

Customer Service Representative

Job Category: Sleep Services
Requisition Number: CUSTO002706
Full-Time

Essential duties and Responsibilites:
Learns and maintains knowledge of current patient database and billing systemHas proper phone etiquette and represents VieMed in a professional mannerObtains patient demographic and health insurance information; collects co-pay if appropriateEnters patient information into the computer systemVerifies & records insurance benefitsMaintains a working knowledge of Medicare and insurance regulations and requirements as communicated by managementAble to read through and understand medical documentation effectivelyInteracts professionally with physicians, patients/family and Co-Workers.Schedules set ups, as called into VieMed, by physicians or physician's office staff, per policy and procedure.Answers telephone in a polite and professional manner. Communicates information to appropriate personnel.Communicates appropriately and clearly to Manager, and other supervisorsEstablishes and maintains effective communication and good working relationship with co-workers for the patient's benefitUtilizes initiative; strives to maintain steady level of productivity; self-motivated. Organization and management of Secretary's activities reflect due consideration for the needs of the facility and staffMakes decisions reflecting knowledge of facts and good judgment, within the coordinator's scope of practice.Manages and operates computer equipment safely and correctly.Completes other duties, as assigned
You will be expected to work during normal business hours, which are Monday through Friday, 8:00 a.m.- 5:00 p.m. Please note this job description is not designed to cover and/or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties and responsibilities may change at any time with or without notice.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Equal employment opportunity, including veterans and individuals with disabilities.

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