Account Control Technology
Bilingual (Spanish) Remote Customer Service Rep - Must Reside in New York
US-NY-Arcadia
Job ID: 2025-2034
Type: Full-Time
# of Openings: 5
Category: Customer Service/Support
Arcadia, NY
Overview
Work Location: This is a remote/work from home position. Must reside in New York state.
Compensation: $17.50/hour
Paid Training Start Date: Monday, April 7, 2025
Training Hours: Monday through Friday: 8am - 5pm EST
Hours of Operation (following training): Monday through Friday: 10am - 8pm EST; Saturday: 9am - 5pm EST
*Please note: During Training, you will be assigned a set work schedule within the indicated hours of operation listed above.
Build Your Future! Come join our thriving team as a Remote Customer Service Representative! We are seeking ambitious, self-motivated and driven people just like you for a rewarding career in the customer service arena.
Why should you consider TSI-CXBPO (part of TSI family of companies)?
Work from homePaid trainingTeam-oriented work environmentGrowth opportunityComprehensive benefits package available: including medical, dental and vision, 401k retirement plan with employer matching, paid time off and paid holidays!
Responsibilities
Must be bi-lingual (Spanish)Must have prior call center/customer service experienceAssist customers with billing inquiries/concernsEnsure all account information is accurately documented and inputted into client systemProvide detailed explanations of account status and inquiries to customersAdhering to State and Federal regulations pertaining to your job dutiesAssist customers with delinquent accounts according to various state guidelinesUtilize exceptional communication skills to fulfill both client and customer goals
Key Results Areas:
Maintain an average Inbound Handle TimeAchieve Quality Assurance goalsAdhere to Production measures (time spent on calls, schedule adherence, etc)
Qualifications
The ideal candidate has to be detail oriented and have the ability to organize and prioritize work and meet strict deadlines as well as the ability to effectively communicate with outside parties. Effective call handling skills and high levels of professionalism are required. A strong focus on exemplary shift attendance is required. The candidate has to be proficient with Microsoft applications, and have the ability to learn software applications. A High School graduate/ equivalent is required.
Work Environment
Office environment/Work at home
Ability to lift and/or move 20 pounds with or without accommodation
For Remote Positions: The minimum internet speed requirements for remote work are as follows:
Broadband internet connection (No DSL, or Dial Up)Hard wired connection (no wifi, wifi hotspots)Speed Test Results: 25 mbps download, 20 mbps upload
Employees must have dedicated internet connectivity/bandwidth that is sufficient to satisfy their daily responsibilities without interruption. It is recommended that while a TSI employee is working during their shift, other members of the household restrain from activities (e.g. streaming, online gaming, etc.) that may detract from the available internet connectivity/bandwidth. Employees who have significant interruptions according to their manager may be required to work on site.
TSISP
Equal employment opportunity, including veterans and individuals with disabilities.
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