Customer Service Coordinator

Wilsonart

Company Overview

Headquartered in Austin, Texas, Wilsonart is a world leading manufacturer and distributor of engineered surfaces with approximately $1.4b in annual revenue and a global workforce of more than 4,500. Wilsonart surfaces are used in the office, education, healthcare, residential, hospitality and retail markets. Wilsonart, operating under the Wilsonart, Resopal, Polyrey, Arborite, Laminart, Bushboard, Mermaid, Shore, Ralph Wilson, KML, NewLeaf, Wetwall, Durcon and Technistone brands, manufactures and distributes High Pressure Laminate, Quartz, Solid Surface, Coordinated TFL and Edgebanding and other engineered surface options. Wilsonart does business in more than 100 countries with manufacturing operations in North America, United Kingdom, France, Germany and Czech Republic.

Positioned for Future Growth

An extensive global manufacturing footprint, state-of-the-art process technologies, and scalable Global distribution capabilities provide a meaningful competitive advantage with excellent brand recognition and a reputation for product innovation and superior service which allow for strong and stable margin performance and robust cash flow conversion. We have a strong company culture and extremely talented employee base as well as a dedicated and invested core Executive Leadership Team.

Our History

For more than 60 years, Wilsonart has honored our founders' promise to provide our customers with industry-leading products and service. In November 2012, Wilsonart became a new, independent company when Clayton, Dubilier & Rice ("CD&R") and Illinois Tool Works Inc. (NYSE:ITW) completed a transaction for the sale of ITW's Decorative Surfaces business unit. CD&R acquired a majority stake in the new freestanding business and ITW retained an ongoing ownership stake.

Founded in 1978, Clayton, Dubilier & Rice is a private equity firm with an investment strategy predicated on producing financial returns through building stronger, more profitable businesses. The Firms partners and advisors include a combination of skilled investment decision-makers and seasoned corporate leaders from major global enterprises. Since inception, CD&R has managed the investment of more than $18 billion in 56 businesses with an aggregate transaction value of approximately $90 billion. The Firm has offices in New York and London. For more information, please visithttp://www.cdr-inc.com/.

Illinois Tool Works or ITW (NYSE: ITW) is a Fortune 200 company that produces engineered fasteners and components, equipment and consumable systems, and specialty products. It employs more than 50,000 people, and is based in Glenview, Illinois, with operations in 57 countries.

Our Mission and Values

Wilsonart is driven by a mission to create surfaces people love, with service you can count on, delivered by people who care. Wilsonart is driven by providing beautiful, hardworking, on-trend and high performing engineered surfaces for whatever you need to cover. For decades, our companies worldwide have given designers and builders the right tools for the job, no matter how specialized. Today, we bring you a portfolio of solutions, both decorative and functional, that spans retail, hospitality, healthcare, education, office and institutional applications.

Service You Can Count On.

Wilsonart is dedicated to getting our customers what they want, when and how they want it. From a North American fleet of trucks, to strategically located distribution centers around the world, we can service the globe with our expanding range of products and services.

People Who Care.

Over 4,500 people strong, Wilsonart is made up of dedicated people who care about doing the right thing, every day. Whether its making a flawless sheet of high pressure laminate, volunteering at a community house raising or sourcing sustainable materials, Wilsonart people care deeply about what they do, who they do it for, and how they do it.

Customer Service Coordinator

Wilsonart, Temple, Texas has an immediate opening for a Customer Service Coordinator. This role Serves as a resource for the warehouses on validity and availability of orders, special requests, etc. Coordinates customers service needs with other departments as required to ensure customer service satisfaction. Performsother tasks as required.

ESSENTIAL DUTIES AND RESPONSIBILITIES
Receives orders from the warehouses and answers questions regarding validity, availability, special requests, etc.
Contacts vendors to get prices on freight costs.
Determines the appropriate packaging for shipments.
Communicates estimated cost and delivery time.
Coordinates back-order requests.
Coordinates additions and deletions to existing warehouse orders.
Receives requests for return of material from the warehouse.
Checks inventory for availability.
Prepares reports.
Checks on orders as they proceed through the production process.
Schedules carriers to transport material to the customer
Invoices shipments to the warehouse/customers

KNOWLEDGE, SKILLS AND ABILITIES:
Knowledge of inventory control principles.
Knowledge of computers sufficient to utilize word processors, spreadsheets and databases.
Skill in operating office equipment.
Ability to communicate in both oral and written forms with all levels inside and outside of the organization.
Ability to work independently. Ability to meet deadlines.
Ability to professionally address a variety of customer issues.
Ability to gain product knowledge.
Ability to carry out tasks completely, efficiently and in a timely manner.
Ability to learn freight handling standards/procedures

MINIMUMREQUIREMENTS

EDUCATION:

High School Graduate or GED

One year of work history, plus six months experience in customer service or inventory control.

EXPERIENCE

Fifteen semester hours of college in a related field may substitute for the required experience.

PHYSICAL REQUIREMENTS: : Sitting in the same location of standing/walking; required to stoop, climb or lift light material (10-20lbs) or equipment.

Wilsonart is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.

Equal employment opportunity, including veterans and individuals with disabilities.

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