Utility Field Customer Service Worker
MOS Code: None
Education and Experience : A High School Diploma, GED or higher and one (1) year of experience in meter reading or customer service.
Licenses and Certificates : Texas Class "C" Driver's License or equivalent from another state.
Under general supervision, perform a variety of service calls to start up, terminate, inspect, maintain and repair water services for customers.
Provide a variety of customer services. Involves: Receive service work orders taken by customer service clerks in the main office. Install water service for new accounts. Install or remove locks or plugs on meters. Install gaskets to turn on service for new customers. Carry out service orders for regular cutoffs and turn ons, reinstate service and make repairs on water department customer service lines. Conduct field collections of monies on past due accounts. Install locks and plugs on service unable to collect for past due accounts. Reinstate services once back payments are made. Repair meters. Verify readings on meters when customer has questions on bill or office requires verification of meter reading. Explain policies and resolve customer complaints. Install radio frequency meters.
For complete job specification, click here .
Test date: December 7, 2023
Note: Applicants are encouraged to apply immediately. This position will close once a preset number of qualified applications have been received.
Note: This is new advertisement for Utility Field Customer Service Worker . You must apply if you are still interested in this position.
A résumé and/or other documents will not be accepted in lieu of a completed application. Comments such as "See résumé" are not acceptable and will result in the application being considered incomplete.
To qualify for this position, required education, experience, knowledge and skills must be clearly stated on your application's employment history. We do not use any information on your resume to review if you meet the minimum qualifications for this position.
Failure to fully detail all experience and job duties in the application, or copying/pasting directly from the job specification, or responses referring to your résumé will eliminate you from consideration for the position.
LIFE AND HEALTH INSURANCE
Every regular, full-time employee who is paid by the City, shall be entitled to receive group life, accidental death and dismemberment insurance, health insurance coverage as provided by the City. Employees shall be eligible for enrollment during the City's designated enrollment period. (Amended 08/28/07)
Employees shall have the option of membership in a qualified health maintenance organization (HMO) as an alternative to health insurance coverage. Should an employee opt for HMO membership, the City shall contribute to the HMO an amount equal to the health insurance premium the City would have otherwise been obligated to pay on the employee's health insurance coverage. Any difference between the amount the City contributes and the cost of HMO membership shall be deducted from the employee's paycheck and forwarded to the HMO.
ELIGIBILITY FOR VACATION LEAVE
All regular employees who are regularly scheduled to work on an average, a minimum of twenty (20) hours per week, who have held a position in the City Service for a period of six months from date of employment, shall be eligible for vacation allowance as hereinafter set forth. Part-time employees shall accrue vacation leave at a pro-rated amount of full-time entitlement based on the number of hours that they are scheduled to work. Employees covered by collective bargaining agreements shall accrue vacation as provided in the applicable agreement.
Regular employees in the City Service shall accrue vacation credit at the following rates per pay period, calculated from the date of employment of each employee:
For 0 - 5 years of service (12 days):
40 hour per week employees - 3.70 hours per biweekly pay period
For >5 to 15 years of service (17 days):
40 hour per week employees - 5.24 hours per biweekly pay period
For >15 or more years of service (20 days):
40 hour per week employees - 6.16 hours per biweekly pay period
SICK LEAVE WITH PAY
Employees shall be entitled to accrue sick leave with pay in accordance with the Rules of the Civil Service Commission.
ACCIDENT WITH PAY LEAVE
The Amended Section 4.4 of the Ordinance shall become effective upon adoption and shall apply to occupational injuries and occupational diseases occurring on and after date of adoption. Occupational injuries and occupational diseases occurring before such date will be governed by the Ordinance in effect at the time of the date of injury or disease.
A) Pregnancy shall be treated the same as any other temporary physical disability.
B) An employee on pregnancy leave shall use accumulated and unused regular sick leave time and then (unless granted use of special sick leave) shall be on leave without pay, unless the employee chooses to use any accumulated and unused annual leave.
C) An employee going on pregnancy leave shall give written notice to her department head with appropriate medical verification. Before returning to work from pregnancy leave, the individual will provide appropriate medical documentation releasing the employee to return to work, as is required for any individual who has been on leave for a temporary physical disability.
The following days are hereby declared legal holidays for all the City departments, provided that the provisions of this section shall not apply to members of the Fire Department whose duties are to prevent or extinguish fires, or to members of the Police Department whose duties are those of law enforcement: (Amended 10/03/95)
1.First day of January (New Year's Day)
2.Third Monday in January (Martin Luther King Holiday)
3. Thirty-first day in March(Cesar Chavez Day)
4.Last Monday in May (Memorial Day)
5. June 19 (Juneteenth)
6.Fourth day of July (Independence Day)
7.First Monday in September (Labor Day)
8. Eleventh Day in November (Veteran's Day)
9.Fourth Thursday in November (Thanksgiving Day)
10. The Friday following the fourth Thursdayin November (Day after Thanksgiving)
11.Twenty-fifth Day in December (Christmas Day)
In addition to the above days, the following days are also declared to be legal holidays:1. Any day designated as a holiday by City Council.2. When any legal holiday falls on a Saturday, the preceding Friday shall be considered a legal holiday.3. When any legal holiday falls on a Sunday, the following business day shall be considered a legal holiday.
Closing Date/Time: 11/14/2023 11:40 AM Mountain