TPWD – Customer Service Representative I (Visitor Services Representative)

TEXAS PARKS AND WILDLIFE
Published
November 23, 2022
Location
Athens, TX
Job Type
 

Description

TPWD MISSION

To manage and conserve the natural and cultural resources of Texas and to provide hunting, fishing and outdoor recreation opportunities for the use and enjoyment of present and future generations.

PLEASE NOTE:

All applications must contain complete job histories, which includes job title, dates of employment (month/year) and hours worked per week, name of employer, supervisor's name and phone number and a description of duties performed.

Job history and volunteer experience should be listed in the work history section of the application to receive credit towards meeting the minimum requirements. Part-time experience credit is prorated based on the duration and hours worked per week. Please indicate hours worked for part-time/temporary/seasonal experience. If this information is not submitted, your application will be considered incomplete.

Applications with "See attached" or "See resume" will not be accepted in lieu of a completed application. Omission of data can be the basis for disqualification; you may state 'unknown' for any incomplete fields. If education is used to meet the minimum requirements of the job posting, a copy of a college transcript(s) issued from the registrar must be provided if you are selected for an interview.

APPLICATIONS SUBMITTED THROUGH WORK IN TEXAS: Work In Texas (WIT) applicants must complete the supplemental questions to be considered for the posting. To complete the supplemental questions go to CAPPS Recruit to register or login. CAPPS Recruit, https://capps.taleo.net/careersection/ex/jobsearch.ftl?lang=en

MILITARY OCCUPATIONAL SPECIALTY CODES can be found at http://www.hr.sao.texas.gov/CompensationSystem/JobDescriptions

VETERAN'S PREFERENCE: If you choose to claim veteran's employment preference including surviving spouse or orphan of a veteran as outlined by the State of Texas, you must attach a DD214 at the time your application is submitted. If you have questions regarding this requirement, please visit our Veteran's Hiring Reference page at: https://tpwd.texas.gov/jobs/ veterans /

BENEFITS:

Texas Parks and Wildlife offers a variety of benefits for employees such as generous paid time off, group insurance, retirement and pension, and frequent training and staff development opportunities. Other benefits include longevity pay, merit pay, deferred compensation, flexible benefit plans, 401K/457 retirement plans, direct deposit, telework, staggered work hours, Employee Assistance Program and a Return to Work Program. For new employees or rehires, health insurance is available the 1st of the following month after a 60-day waiting period. Click HERE to view our Benefits page.

HIRING CONTACT: Tom Lang, (903) 670-2224

PHYSICAL WORK ADDRESS: TPWD Texas Freshwater Fisheries Center, 5550 FM 2495, Athens, TX 75752

GENERAL DESCRIPTION

Under the supervision of the Visitor Services Team Lead, this position performs entry-level customer service work including general clerical duties for the Texas Freshwater Fisheries Center. Responsibilities include revenue collection, gift shop sales, the stocking of inventory, reconciliation of daily receipts, license sales and general cleaning. Provides customer service and information to the public in person and over the telephone. Works under close supervision, with minimal latitude for the use of initiative and independent judgment. Performs additional duties as assigned. Complies with Agency, Division and Branch rules, regulations and procedures.

Qualifications:

MINIMUM QUALIFICATIONS

Education:

Graduation from High School or GED.

Experience:

Two years of general clerical, cash handling and customer service experience.

Licensure:

Must possess or be able to obtain, within 30 days of employment, a valid class "C" Texas driver's license.

NOTE: Retention of position contingent upon obtaining and maintaining required license.

KNOWLEDGE, SKILLS AND ABILITIES

Knowledge of general office procedures;

Knowledge of administrative and clerical procedures;

Knowledge of basic mathematics;

Knowledge of basic accounting/accountability of revenue collection;

Skill in using MS Word, Excel, Publisher, Outlook, and Microsoft Teams;

Skill in effective verbal and written communication;

Skill in providing quality customer service in a courteous and professional manner;

Skill in establishing and maintaining effective work relationships with co-workers and work-related contacts;

Ability to accurately handle cash transactions and account for revenue collected;

Ability to work as a member of a team;

Ability to work independently with little or no supervision;

Ability to maintain flexibility and work with frequent interruptions and multiple changing

priorities;

Ability to perform general routine cleaning and light housekeeping duties;

Ability to interpret and maintain visitor compliance with facility rules and regulations;

Ability to conduct work activities in accordance with TPWD safety program;

Ability to perform manual labor including lifting supplies and materials up to 40 lbs.

WORKING CONDITIONS

Required to work 20 hours per week, includes flexible schedules with hours other than 8:00 a.m. to 5:00 p.m. and days off other than Saturdays, Sundays and holidays;

Required to travel
Must conform to TPWD dress and grooming standards, work rules and safety procedures;

Required to perform manual labor including, lifting supplies and materials up to 40 lbs.;

May be required to operate a State vehicle;

Non-smoking work environment in State buildings and vehicles.

TPWD IS AN EQUAL OPPORTUNITY EMPLOYER

Closing Date: Dec 12, 2022, 11:59:00 PM

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