TPWD – Customer Service Representative I (Fluctuating Hours)

November 18, 2023
El Paso, TX
Job Type



To manage and conserve the natural and cultural resources of Texas and to provide hunting, fishing and outdoor recreation opportunities for the use and enjoyment of present and future generations.


All applications must contain complete job histories, which includes job title, dates of employment (month/year) and hours worked per week, name of employer, supervisor's name and phone number and a description of duties performed.

Job history and volunteer experience should be listed in the work history section of the application to receive credit towards meeting the minimum requirements. Part-time experience credit is prorated based on the duration and hours worked per week. Please indicate hours worked for part-time/temporary/seasonal experience. If this information is not submitted, your application will be considered incomplete.

Applications with "See attached" or "See resume" will not be accepted in lieu of a completed application. Omission of data can be the basis for disqualification; you may state 'unknown' for any incomplete fields. If education is used to meet the minimum requirements of the job posting, a copy of a college transcript(s) issued from the registrar must be provided if you are selected for an interview.


APPLICATIONS SUBMITTED THROUGH WORK IN TEXAS: Work In Texas (WIT) applicants must complete the supplemental questions to be considered for the posting. To complete the supplemental questions, go to CAPPS Recruit to register or login. CAPPS Recruit,


Job Classification


Military Specialty

Customer Service Representative I-V


15P, 42A, 56M, 68G, 420A

Customer Service Representative I-V


RS, SN, YN, YNS, 741X

Customer Service Representative I-V

Coast Guard


Customer Service Representative I-V

Marine Corps

0100, 0111, 4133, 0170

Customer Service Representative I-V

Air Force

3F1X1, 3F5X1

*More information on military occupational specialty codes can be found below:

MILITARY EMPLOYMENT PREFERENCE: If you choose to claim military employment preference as outlined by the State of Texas, you must complete the Military Employment Preference Survey and attach this form and required documentation referenced on this form at the time your application is submitted . If you have questions regarding this requirement, please visit our Military Employment Reference page at

Required forms that will need to be attached with application for Military Employment Preference:

1. Veteran- DD214 showing honorable discharge.

2. Surviving spouse of a veteran who has not remarried- Marriage Certificate and DD Form 1300 or appropriate documentation.

3. Orphan of a veteran killed while on active duty- Birth Certificate and DD Form 1300 or appropriate documentation.

4. Spouse of a member of the US Armed Forces/Texas National Guard serving on Active Duty- Marriage Certificate and copy of spouses active duty military orders.

5. Spouse of a veteran with disability and is the primary income for household- Marriage Certificate, Veterans DD214, and VA Benefits Summary Letter showing disability rating.

Documentation must be attached to the application before military preference can be granted.


Texas Parks and Wildlife offers a variety of benefits for employees such as generous paid time off, group insurance, retirement and pension, and frequent training and staff development opportunities. Other benefits include longevity pay, merit pay, deferred compensation, flexible benefit plans, 401K/457 retirement plans, direct deposit, telework, staggered work hours, Employee Assistance Program and a Return to Work Program. For new employees or rehires, health insurance is available the 1st of the following month after a 60-day waiting period. Click HERE to view our Benefits page.

HIRING CONTACT: Erika Rubio, (915) 444-9123

PHYSICAL WORK ADDRESS: Franklin Mountains State Park, 2900 Tom Mays Access Road, El Paso, TX 79911


NOTE: Position may fluctuate between full-time/part-time hours based on operational needs.

Under the general supervision of the Office Manager and Store Manager, this position is responsible performs entry-level to routine customer service including providing general clerical duties, daily cleaning and housekeeping duties for Franklin Mountains State Park. Performs clerical tasks including revenue collection, answering telephones, processing incoming and outgoing mail, report data entry, preparing correspondence and filing. Interprets policies and provides information to park visitors and general public. Interacts with a large volume of park visitors. Assists with maintaining inventory of resale items and office supplies, brochures and visitor information packets. Performs routine cleaning of restrooms, buildings, facilities and grounds. Works under close supervision, with minimal latitude for the use of initiative and independent judgment. Performs additional duties as assigned. Complies with all Agency, Division and Branch rules, regulations and procedures.




Graduation from High School or GED.


None is required.


If driving is required, applicant must possess a valid State driver's license.



One year experience in areas such as general clerical duties, cash handling or customer service.


Knowledge of general office, administrative, and clerical procedures;

Knowledge of basic accounting and revenue collection;

Knowledge of basic mathematics;

Knowledge of housekeeping techniques such as cleaning floors, windows and restroom facilities;

Skill in using MS Word, Excel, PowerPoint and Outlook;

Skill in effective verbal and written communication;

Skill in providing quality customer service in a courteous and professional manner;

Skill in conflict resolution and customer service procedures;

Skill in making independent, sound and timely decisions;

Skill in establishing and maintaining effective work relationships with co -workers and work-related contacts;

Skill in using standard office equipment;

Ability to accurately handle cash and account for revenue collected

Ability to complete correspondence, reports, presentations, and special assignments;

Ability to transfer merchandise/stock;

Ability to work independently with little or no supervision;

Ability to maintain f flexibility and work with f frequent interruptions and multiple changing priorities;

Ability to handle complaints, emergencies, stressful situations, and large groups of people with a positive and professional demeanor;

Ability to perform manual labor including, lif ting supplies and materials up to 20 lbs.;

Ability to conduct work activities in accordance with TPWD safety program.


Must be at least 16 years of age;

Position contingent upon funding. Required to work 10 to 40 hours per week with hours other than 8:00 a.m. to 5:00 p.m. and days off other than Saturdays, Sundays and holidays ;

Hours may be reduced or extend as needed;

Required to adjust to changing schedules;

Required to perform work outdoors, occasionally in adverse weather conditions;

This position will fluctuate between part-time and full-time status throughout the term of employment. Changing from part-time to full-time and vice versa may impact the amount of leave accrued and health insurance rates;

Required to perform manual labor including, lif ting supplies and materials up to 20 lbs.;

Required to use appropriate safety procedures and equipment;

May be required to operate a State vehicle;

Required to travel 5% with possible overnight stays;

Must conform to TPWD dress and grooming standards, work rules and safety procedures;

Non-smoking work environment in State Buildings and vehicles.


Closing Date: Nov 30, 2023, 11:59:00 PM

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