TPWD – Customer Service Representative I

TEXAS PARKS AND WILDLIFE
Published
November 23, 2022
Location
Johnson City, TX
Job Type
 

Description

TPWD MISSION

To manage and conserve the natural and cultural resources of Texas and to provide hunting, fishing and outdoor recreation opportunities for the use and enjoyment of present and future generations.

PLEASE NOTE: All applications must contain complete job histories, which includes job title, dates of employment (month/year) and hours worked per week, name of employer, supervisor's name and phone number and a description of duties performed.

Job history and volunteer experience should be listed in the work history section of the application to receive credit towards meeting the minimum requirements. Part-time experience credit is prorated based on the duration and hours worked per week. Please indicate hours worked for part-time/temporary/seasonal experience. If this information is not submitted, your application will be considered incomplete.

Applications with "See attached" or "See resume" will not be accepted in lieu of a completed application. Omission of data can be the basis for disqualification; you may state 'unknown' for any incomplete fields. If education is used to meet the minimum requirements of the job posting, a copy of a college transcript(s) issued from the registrar must be provided if you are selected for an interview.

APPLICATIONS SUBMITTED THROUGH WORK IN TEXAS: Work In Texas (WIT) applicants must complete the supplemental questions to be considered for the posting. To complete the supplemental questions go to CAPPS Recruit to register or login. CAPPS Recruit, https://capps.taleo.net/careersection/ex/jobsearch.ftl?lang=en

MILITARY OCCUPATIONAL SPECIALTY CODES can be found at http://www.hr.sao.texas.gov/CompensationSystem/JobDescriptions

VETERAN'S PREFERENCE: If you choose to claim veteran's employment preference including surviving spouse or orphan of a veteran as outlined by the State of Texas, you must attach a DD214 at the time your application is submitted. If you have questions regarding this requirement, please visit our Veteran's Hiring Reference page at https://tpwd.texas.gov/jobs/veterans/

BENEFITS:

Texas Parks and Wildlife offers a variety of benefits for employees such generous paid time off, group insurance, retirement and pension, and frequent training and staff development opportunities. Other benefits include longevity pay, merit pay, deferred compensation, flexible benefit plans, 401K/457 retirement plans, direct deposit, telework, staggered work hours, Employee Assistance Program and a Return to Work Program. For new employees or rehires, health insurance is available the 1st of the following month after a 60-day waiting period. Click HERE to view our Benefits page.

TO APPLY: Application must be completed at: https://capps.taleo.net/careersection/ex/jobsearch.ftl?lang=en

HIRING CONTACT: Casey Jozwiak, (830) 868-7304 ext. 222

PHYSICAL WORK ADDRESS: Pedernales Falls State Park, 2585 Park Road 6026, Johnson City, TX 78636

GENERAL DESCRIPTION:

Under the direction of the park Office Manager, this position performs entry-level customer service work and is responsible for providing customer service and information to the public in person, on the telephone and in writing; revenue collection; permit sales; automated campsite registration, accounting for daily revenue, and ancillary product sales; and clerical duties that include preparation of reports and processing of correspondence. Assists with the housekeeping and custodial duties of the park Headquarters building. Operates credit card machine, campsite registration, and computer sales machine. May assist in other areas of park operation including: maintenance, resource management, and interpretation. Works under close supervision, with minimal latitude for the use of initiative and independent judgment. Performs additional duties as assigned. Complies with all Agency, Division and Branch rules, regulations and procedures.

Qualifications:

MINIMUM QUALIFICATIONS:

Education:

Graduation from High School or GED.

Experience:

One year experience in general clerical, cash handling or customer service.

Licensure:

If driving is required, applicant must possess a valid State driver's license.

PREFERRED QUALIFICATIONS:

Experience:

One year of experience in use of automation equipment or word processing and spreadsheet equipment and software.

KNOWLEDGE, SKILLS AND ABILITIES:

Knowledge of administrative and clerical procedures;

Knowledge of general office practices;

Knowledge of telephone procedures and etiquette;

Knowledge of accounting/accountability of revenue collection;

Knowledge of basic mathematics;

Skill in MS Word, Excel, and Outlook;

Skill in effective verbal and written communication;

Skill in using standard office equipment;

Skill in providing quality customer service in a courteous and professional manner;

Skill in establishing and maintaining effective work relationships with co-workers and work-related contacts;

Ability to accurately handle cash and account for revenue collected;

Ability to work independently with little or no supervision;

Ability to work under stressful condtions during peak workload periods;

Ability to work as a member of a team;

Ability to respond to public inquiries in a timely manner;

Ability to perform manual labor, including lifting supplies and materials up to 20 lbs.;

Ability to conduct work activities in accordance with the TPWD safety program.

WORKING CONDITIONS:

Required to work in a high visitation public park with overnight camping;

Required to work 40 hours per week with hours other than 8:00 a.m. to 5:00 p.m. and days off other than Saturdays, Sundays, and holidays;

Required to work overtime, as necessary;

Required to adjust to changing work schedules;

Required to perform manual labor, including lifting supplies and materials up to 20 lbs.;

May be required to operate a State vehicle;

Required to travel 5% with possible overnight stays;

Must conform to TPWD dress and grooming standards, work rules, and safety procedures;

Non-smoking environment in all State buildings and vehicles.

TPWD IS AN EQUAL OPPORTUNITY EMPLOYER

Closing Date: Dec 5, 2022, 11:59:00 PM

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