TPWD – Customer Service Representative I

TEXAS PARKS AND WILDLIFE
Published
May 12, 2022
Location
Bend, TX
Job Type
 

Description

TPWD MISSION

To manage and conserve the natural and cultural resources of Texas and to provide hunting, fishing and outdoor recreation opportunities for the use and enjoyment of present and future generations.

PLEASE NOTE: All applications must contain complete job histories, which includes job title, dates of employment (month/year) and hours worked per week, name of employer, supervisor's name and phone number and a description of duties performed. If this information is not submitted, your application will be considered incomplete. Applications with "See attached" or "See resume" will not be accepted in lieu of a completed application. Omission of data can be the basis for disqualification; you may state 'unknown' for any incomplete fields. If education is used to meet the minimum requirements of the job posting, a copy of a college transcript(s) issued from the registrar must be provided if you are selected for an interview.

APPLICATIONS SUBMITTED THROUGH WORK IN TEXAS: Work In Texas (WIT) applicants must complete the supplemental questions to be considered for the posting. To complete the supplemental questions go to CAPPS Recruit to register or login. CAPPS Recruit, https://capps.taleo.net/careersection/ex/jobsearch.ftl?lang=en

MILITARY OCCUPATIONAL SPECIALTY CODES can be found at http://www.hr.sao.texas.gov/CompensationSystem/JobDescriptions

VETERAN'S PREFERENCE: If you choose to claim veteran's employment preference including surviving spouse or orphan of a veteran as outlined by the State of Texas, you must attach a DD214 at the time your application is submitted. If you have questions regarding this requirement, please visit our Veteran's Hiring Reference page at https://tpwd.texas.gov/job/veterans/

FOR NEW HIRES/REHIRES: Health insurance is available the 1st of the following month after a 60-day waiting period.

TO APPLY: Application must be completed at: https://capps.taleo.net/careersection/ex/jobsearch.ftl?lang=en

HIRING CONTACT: Brandie Harris, (325) 628-3240

PHYSICAL WORK ADDRESS: TPWD Colorado Bend State Park, 6031 Colorado Park Road, Bend, Texas 76877

GENERAL DESCRIPTION

Under the direction of the park Office Manager, this position is responsible for performing entry-level customer service work including providing information to the public in person, on the telephone, and in writing; revenue collection; permit sales; automated campsite registration, accounting for daily revenue and ancillary product sales; clerical duties that include preparation of reports, and processing of correspondence; and general cleaning of the Headquarters and restrooms. Operates credit card machine, campsite registration and computer sales machine. Works with computer applications such as Windows, Word and Excel. Works under close supervision, with minimal latitude for the use of initiative and independent judgement. Performs additional duties as assigned. Complies with all Agency, Division and Branch rules, regulations and procedures.

Qualifications:

MINIMUM QUALIFICATIONS

Education:

Graduation from High School or GED.

Experience:

One year experience in general clerical, cash handling or customer service work.

Licensure:

If driving is required, applicant must possess a valid State driver's license.

PREFERRED QUALIFICATIONS

Experience:

One year of clerical experience in clerical work such as accounting, typing, filing, record keeping, and data entry;

One year of experience in use of automation equipment or word processing and spreadsheet equipment and software;

One year of experience in customer service;

One year of experience working with the public and handling money.

NOTE: Experience may have occurred concurrently.

KNOWLEDGE, SKILLS AND ABILITIES

Knowledge of general office procedures;

Knowledge of administrative and clerical procedures;

Knowledge of basic mathematics;

Skill in using MS Word, Excel and Outlook;

Skill in effective verbal and written communication;

Skill in providing quality customer service in a courteous and professional manner;

Skill in establishing and maintaining effective work relationships with co-workers and work-related contacts;

Ability to accurately handle cash and account for revenue collected;

Ability to work independently with little or no supervision;

Ability to work in a fast-paced, stressful environment;

Ability to maintain flexibility and work with frequent interruptions and multiple changing priorities;

Ability to work effectively with other staff members;

Ability to perform manual labor including, lifting supplies and materials up to 20 lbs.;

Ability to conduct work activities in accordance with the employee safety program.

WORKING CONDITIONS

Required to work in a high visitation public park with overnight camping;

Required to adjust to changing work schedules;

Required to perform manual labor including, lifting supplies and materials up to 20 lbs.;

May be required to drive a State vehicle;

Required to travel 5% with possible overnight stays;

Must conform to TPWD dress and grooming standards, work rules and safety procedures;

Non-smoking environment in all State buildings and vehicles.

TPWD IS AN EQUAL OPPORTUNITY EMPLOYER

Closing Date: May 24, 2022, 11:59:00 PM

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