TPWD – Customer Service Representative I

January 13, 2022
Canyon, TX
Job Type


To manage and conserve the natural and cultural resources of Texas and to provide hunting, fishing and outdoor recreation opportunities for the use and enjoyment of present and future generations.

PLEASE NOTE: All applications must contain complete job histories, which includes job title, dates of employment (month/year) and hours worked per week, name of employer, supervisor's name and phone number and a description of duties performed. If this information is not submitted, your application will be considered incomplete. Applications with "See attached" or "See resume" will not be accepted in lieu of a completed application. Omission of data can be the basis for disqualification; you may state 'unknown' for any incomplete fields. If education is used to meet the minimum requirements of the job posting, a copy of a college transcript(s) issued from the registrar must be provided if you are selected for an interview.

APPLICATIONS SUBMITTED THROUGH WORK IN TEXAS: Work In Texas (WIT) applicants must complete the supplemental questions to be considered for the posting. To complete the supplemental questions go to CAPPS Recruit to register or login. CAPPS Recruit,


VETERAN'S PREFERENCE: If you choose to claim veteran's employment preference including surviving spouse or orphan of a veteran as outlined by the State of Texas, you must attach a DD214 at the time your application is submitted. If you have questions regarding this requirement, please visit our Veteran's Hiring Reference page at

FOR NEW HIRES/REHIRES: Health insurance is available the 1st of the following month after a 60-day waiting period.

TO APPLY: Application must be completed at:

HIRING CONTACT: Jeff Davis, (806) 488-2227

PHYSICAL WORK ADDRESS: Palo Duro Canyon State Park, 11450 Park Road 5, Canyon, TX 79015


Under the direction of the Assistant Office Manager, this position is responsible for daily office operations at Palo Duro Canyon State Park. Performs entry-level customer service work. Provides customer service, performs revenue collection, accounting, permit sales, and automated camper registration. Clerical tasks include answering telephones, processing incoming and outgoing mail, report data entry, preparing correspondence, and filing. Interprets policies and provides information to park visitors and general public. Handles complaints and emergencies and interacts with a large volume of park visitors. Assists Assistant Office Manager with maintaining inventory of resale items and office supplies, brochures, and visitor information packets. Conducts routine cleaning of park headquarters building. Works under close supervision, with minimal latitude for the use of initiative and independent judgment. Performs additional duties as assigned. Complies with all Agency, Division and Branch rules, regulations and procedures.




Graduation from High School or GED.


One year experience in general clerical, cash handling, or customer service.


If driving is required, applicant must possess a valid State driver's license.


Knowledge of administrative and clerical procedures;

Knowledge of general office procedures;

Knowledge of basic mathematics;

Skill in MS Word, Excel, and Outlook;

Skill in effective verbal and written communication;

Skill in using standard office equipment;

Skill in providing quality customer service in a courteous and professional manner;

Skill in establishing and maintaining effective work relationships with co-workers and work-related contacts;

Ability to accurately handle cash and account for revenue collected;

Ability to prepare and maintain records, files and reports;

Ability to transfer merchandise/stock;

Ability to work independently with little or no supervision;

Ability to work as a member of a team;

Ability to work under stressful conditions;

Ability to use automated camper registration systems;

Ability to maintain flexibility and work with frequent interruptions and multiple and changing priorities;

Ability to make sound judgment decisions based upon data available and in short time frames;

Ability to communicate and interact effectively with members of the public and to respond to public inquires in a timely manner;

Ability to perform manual labor, including lifting supplies and materials up to 30 lbs.;

Ability to conduct work activities in accordance with TPWD safety program.


Required to work in a high visitation park with overnight camping;

Required to work 40 hours per week with hours other than 8:00 a.m. to 5:00 p.m. and days off other than Saturdays, Sundays and holidays;

Required to adjust to changing schedules;

May be required to operate a State vehicle;

Required to travel 5% with possible overnight stays;

Must perform manual labor, including lifting supplies and materials up to 30 lbs.;

Must conform to TPWD dress and grooming standards, work rules and safety procedures;

Non-smoking environment in State buildings and vehicles.


Closing Date: Jan 24, 2022, 11:59:00 PM

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