TPWD – Customer Service Representative I

November 10, 2023
Galveston, TX
Job Type



To manage and conserve the natural and cultural resources of Texas and to provide hunting, fishing and outdoor recreation opportunities for the use and enjoyment of present and future generations.


All applications must contain complete job histories, which includes job title, dates of employment (month/year) and hours worked per week, name of employer, supervisor's name and phone number and a description of duties performed.

Job history and volunteer experience should be listed in the work history section of the application to receive credit towards meeting the minimum requirements. Part-time experience credit is prorated based on the duration and hours worked per week. Please indicate hours worked for part-time/temporary/seasonal experience. If this information is not submitted, your application will be considered incomplete.

Applications with "See attached" or "See resume" will not be accepted in lieu of a completed application. Omission of data can be the basis for disqualification; you may state 'unknown' for any incomplete fields. If education is used to meet the minimum requirements of the job posting, a copy of a college transcript(s) issued from the registrar must be provided if you are selected for an interview.


APPLICATIONS SUBMITTED THROUGH WORK IN TEXAS: Work In Texas (WIT) applicants must complete the supplemental questions to be considered for the posting. To complete the supplemental questions, go to CAPPS Recruit to register or login. CAPPS Recruit,


Job Classification


Military Specialty

Customer Service Representative I-V


15P, 42A, 56M, 68G, 420A

Customer Service Representative I-V


RS, SN, YN, YNS, 741X

Customer Service Representative I-V

Coast Guard


Customer Service Representative I-V

Marine Corps

0100, 0111, 4133, 0170

Customer Service Representative I-V

Air Force

3F1X1, 3F5X1

*More information on military occupational specialty codes can be found below:

MILITARY EMPLOYMENT PREFERENCE: If you choose to claim military employment preference as outlined by the State of Texas, you must complete the Military Employment Preference Survey and attach this form and required documentation referenced on this form at the time your application is submitted . If you have questions regarding this requirement, please visit our Military Employment Reference page at

Required forms that will need to be attached with application for Military Employment Preference:
Veteran- DD214 showing honorable discharge. Surviving spouse of a veteran who has not remarried- Marriage Certificate and DD Form 1300 or appropriate documentation. Orphan of a veteran killed while on active duty- Birth Certificate and DD Form 1300 or appropriate documentation. Spouse of a member of the US Armed Forces/Texas National Guard serving on Active Duty- Marriage Certificate and copy of spouses active duty military orders. Spouse of a veteran with disability and is the primary income for household- Marriage Certificate, Veterans DD214, and VA Benefits Summary Letter showing disability rating.
Documentation must be attached to the application before military preference can be granted.


Texas Parks and Wildlife offers a variety of benefits for employees such as generous paid time off, group insurance, retirement and pension, and frequent training and staff development opportunities. Other benefits include longevity pay, merit pay, deferred compensation, flexible benefit plans, 401K/457 retirement plans, direct deposit, telework, staggered work hours, Employee Assistance Program and a Return to Work Program. For new employees or rehires, health insurance is available the 1st of the following month after a 60-day waiting period. Click HERE to view our Benefits page.

HIRING CONTACT: Reba Flores, (409) 737-1222

PHYSICAL WORK ADDRESS: Galveston Island State Park, 14901 FM 3005, Galveston, Texas 77554


Under the direction of the Office Manager, this position is responsible for performing entry-level to routine customer service work including general clerical duties, front desk operations, revenue collection and accounting for daily revenue for Galveston Island State Park. Provides quality customer service, answers telephones, and provides information and assistance to the general public. Prepares daily, weekly, monthly, and annual reports and any additional reports required by the Park Headquarters, Regional office and Austin headquarters. Processes and distributes incoming and outgoing mail. Maintains office supplies and inventories. Assists with monthly inventory count of the Gift-store, pricing, displaying and assist customer with sales. Prepares correspondence regarding park-related matters including personnel, purchasing, in-house memos, and outside correspondence. Performs light maintenance including cleaning and maintaining foyers, restrooms and front desk area. Works under close to moderate supervision, with minimal latitude for the use of initiative and independent judgment. Performs additional duties as assigned. Complies with all Agency, Division and Branch rules, regulations and procedures.



Education :

Graduation from High School or GED.

Experience :

One year experience in general clerical, cash handling or customer service.

Licensure :

If driving is required, applicant must possess a valid State driver's license.


Experience :

Bilingual in English and one or more critical languages, including Spanish, Arabic, Persian Farsi, Hindi, Urdu, Mandarin and Vietnamese.


Knowledge of general office procedures;

Knowledge of administrative and clerical procedures;

Knowledge of basic mathematics;

Skill in using MS Word, Excel and Outlook;

Skill in effective verbal and written communication;

Skill in providing quality customer service in a courteous and professional manner;

Skill in establishing and maintaining effective work relationships with co-workers and work-related contacts;

Skill in handling a high-volume front desk;

Skill in making independent, sound and timely decisions;

Ability to accurately handle cash and account for revenue collected;

Ability to work under stressful conditions;

Ability to work as a member of a team;

Ability to work independently with little or no supervision;

Ability to train others;

Ability to serve as team leader for Seasonal and Volunteer Staff;

Ability to work with diverse constituents and populations;

Ability to perform manual labor including, lifting supplies and materials up to 20 lbs.;

Ability to conduct work activities in accordance with TPWD safety program.


Required to work in a public park with overnight camping and day use;

Required to work 40 hours per week, includes various schedules with hours other than 8:00 a.m. to 5:00 p.m. and days off other than Saturdays, Sundays, and holidays;

Required to perform manual labor including, lifting supplies and materials up to 20 lbs.;

May be required to operate a State vehicle;

Required to travel 5% with possible overnight stays;

Must conform to TPWD dress and grooming standards, work rules and safety procedures;

Non-smoking environment in State buildings and vehicles.


Closing Date: Nov 29, 2023, 11:59:00 PM

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