TPWD – Customer Service Representative I

September 8, 2023
Toyahvale, TX
Job Type



To manage and conserve the natural and cultural resources of Texas and to provide hunting, fishing and outdoor recreation opportunities for the use and enjoyment of present and future generations.


All applications must contain complete job histories, which includes job title, dates of employment (month/year) and hours worked per week, name of employer, supervisor's name and phone number and a description of duties performed.

Job history and volunteer experience should be listed in the work history section of the application to receive credit towards meeting the minimum requirements. Part-time experience credit is prorated based on the duration and hours worked per week. Please indicate hours worked for part-time/temporary/seasonal experience. If this information is not submitted, your application will be considered incomplete.

Applications with "See attached" or "See resume" will not be accepted in lieu of a completed application. Omission of data can be the basis for disqualification; you may state 'unknown' for any incomplete fields. If education is used to meet the minimum requirements of the job posting, a copy of a college transcript(s) issued from the registrar must be provided if you are selected for an interview.

APPLICATIONS SUBMITTED THROUGH WORK IN TEXAS: Work In Texas (WIT) applicants must complete the supplemental questions to be considered for the posting. To complete the supplemental questions go to CAPPS Recruit to register or login. CAPPS Recruit,


Job Classification


Military Specialty

Customer Service Representative I-V


15P, 42A, 56M, 68G, 420A

Customer Service Representative I-V


RS, SN, YN, YNS, 741X

Customer Service Representative I-V

Coast Guard


Customer Service Representative I-V

Marine Corps

0100, 0111, 4133, 0170

Customer Service Representative I-V

Air Force

3F1X1, 3F5X1

*More information on military occupational specialty codes can be found below:

VETERAN'S PREFERENCE: If you choose to claim veteran's employment preference including surviving spouse or orphan of a veteran as outlined by the State of Texas, you must attach a DD214 at the time your application is submitted. If you have questions regarding this requirement, please visit our Veteran's Hiring Reference page at


Texas Parks and Wildlife offers a variety of benefits for employees such as generous paid time off, group insurance, retirement and pension, and frequent training and staff development opportunities. Other benefits include longevity pay, merit pay, deferred compensation, flexible benefit plans, 401K/457 retirement plans, direct deposit, telework, staggered work hours, Employee Assistance Program and a Return to Work Program. For new employees or rehires, health insurance is available the 1st of the following month after a 60-day waiting period. Click HERE to view our Benefits page.

HIRING CONTACT: Brenda Iniguez, (432) 375-2370

PHYSICAL WORK ADDRESS: 9207 TX - 17, Toyahavale, TX 79786


Balmorhea State Park is a highly seasonal visitation park where staff works shifts other than 8-5. During the peak season, staff will be expected to work 8 hours shifts, ranging from early morning to late at night. Days off are generally scheduled to be back-to-back but are not on Saturday and Sunday.

Under the direction of the Office Manager, this position performs general clerical duties, and provides customer service and information to the public for Balmorhea State Park. Performs entry-level customer service work. Responsible for fee collection, license and permit sales, campsite and motel registration, and accounting for daily revenue. Operates computer, scanner, printer/copier, and credit card machines. Processes and distributes incoming and outgoing mail. Prepares reports and maintains files. Assists with maintenance and cleaning of park facilities and grounds. Assists in enforcing park rules and regulations. Works under close supervision, with minimal latitude for the use of initiative and independent judgment. Performs additional duties as assigned. Complies with all Agency, Division and Branch rules, regulations and procedures.




Graduation from High School or GED.


One year experience in general clerical, cash handling, or customer service.


If driving is required, applicant must possess a valid State driver's license.



Experience in accounting, typing, record keeping, and data entry.


Knowledge of general office procedures;

Knowledge of administrative and clerical procedures;

Knowledge of basic math calculations;

Skill in using MS Word, Excel, and Outlook;

Skill in effective verbal and written communication;

Skill in providing quality customer service in a courteous and professional manner;

Skill in using standard office equipment;

Skill in preparing reports;

Skill in making independent, sound and timely decisions;

Skill in the use of standard office equipment and software;

Skill in managing several projects simultaneously;

Ability to accurately handle cash and account for revenue collected;

Ability to work independently with little or no supervision;

Ability to work as a member of a team;

Ability to handle multiple tasks;

Ability to work under stressful conditions;

Ability to maintain flexibility and work with frequent interruptions and multiple changing priorities;

Ability to respond to public inquiries in a timely manner and to communicate effectively;

Ability to perform manual labor including, lifting supplies and materials up to 30 lbs.;

Ability to conduct work activities in accordance with TPWD safety program.


Required to work in a public park with overnight camping and day use;

Required to work 40 hours per week with hours other than 8:00 a.m. to 5:00 p.m. and days off other than Saturdays, Sundays, and holidays;

Required to adjust to changing schedules;

Required to perform work outdoors, occasionally in adverse weather conditions;

Required to perform manual labor including, lifting supplies and materials up to 30 lbs.;

Required to conform to TPWD work rules, safety procedures and dress and grooming standards;

May be required to operate a State vehicle;

Required to travel 5% with possible overnight stays;

Non-smoking work environment in State buildings and vehicles.


Closing Date: Sep 20, 2023, 11:59:00 PM

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