Sr. Customer Service Representative

City of Fort Worth, TX
January 13, 2022
Fort Worth, TX
Job Type


Pay Range: $19.08 - $23.85/hr.

Job Posting Closing on: Tuesday, January 18, 2022

The City of Fort Worth is the 12th largest city in the U.S. and the fastest growing among large cities. Fort Worth has received multiple accolades, including number one Downtown (Livability), and the second-best City in the nation for Job Seekers (Forbes). Our employees serve the needs of over 900,000 residents. We are seeking individuals that reflect our values of exceptional customer experience, mutual respect, embracing our diversity, continuous improvement, ethical behavior, and accountability.

A Sr. Customer Service Representative I job is available with the City of Fort Worth Development Services Department. The Development Services Department seeks to make the City of Fort Worth the most livable city in Texas by promoting orderly growth and development, safe construction and neighborhood vitality. The Customer Service section helps complete this mission by functioning as the front line for the department.

The Sr. Customer Service Representative I job responsibilities include:

  • Answer inquiries from customers both on the phone and face-to-face
  • Respond to requests for building related permits and registrations
  • Responsiveness, efficiency and effectiveness of assigned customer service programs and service delivery
  • Inform customers of permitting requirements and process construction related permit applications, including building permits, electrical permits, plumbing permits, mechanical permits, parkway permits, contractor registrations, and other duties as assigned

Minimum Qualifications:

  • High School Diploma or GED
  • Three (3) years of increasingly responsible customer service experience

Preferred Qualifications:

  • Municipal or local government experience
  • Experience with a permitting software

Conditions of Employment

Candidates who do not meet the Education requirement, may be considered if they have more relevant work experience than the position requires. Those selected for employment will be required to pass Pre-Employment checks depending on the position requirements. Those could include, but are not limited to: criminal background check, drug screen, education verification, etc. Criminal convictions will be considered on a case by case basis. Employees are paid by direct deposit only. Equal Opportunity Employer.
Closing Date/Time: Tuesday, January 18, 2022

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