PTH CUSTOMER SERVICE ASSISTANT (2020)

CLARK COUNTY, NV
Published
February 20, 2021
Location
Las Vegas, NV
Job Type
 

Description

ABOUT THE POSITION

The Customer Service Assistant performs a variety of duties including data entry,
providing excellent customer service, working at front reception/front desk and answering multi-telephone lines.
Clark County Department of Family Services (DFS) is the local public agency whose role is to help keep children safe. The agency was formed in July 2002 in response to the merger of state and county child welfare services.
Mission Statement
Protecting children from abuse and neglect by partnering with our community to build safe, nurturing and stable families, to support family preservation when possible, to provide permanent families for those children who cannot safely return home and to ensure the well-being of children in our care.
Please Note: Part-time employment will not lead to permanent employment. Part-time hourly employees are used to fill positions normally less than twenty (20) hours per week. Part-time employees do not receive benefits.

MINIMUM REQUIREMENTS

Education and Experience:
Equivalent to graduation from high school and 1 (one) year of full time general clerical and customer service experience working in a office setting.

Licensing and Certification:
Must possess a valid Nevada Class C driver's license at the time of appointment.

Background Investigation:
Employment is contingent upon successful completion of a background investigation. Periodically after employment background investigations may be conducted. In order to work at the Department of Family Services, employees must not have any qualifying offense that violates the standards required by NRS 432B.198 and/or NRS 432B.199.

As indicated in NRS 432A.1773, any person hired to work in a licensed child care facility, who is responsible for the daily operations, administration or management of the child care facility must be at least 21 years of age.

Pre-Employment Drug Testing:
Employment is contingent upon the results of a pre-employment drug examination.

Working Conditions:
Work shifts may include day, swing shift, and weekends (including Holidays).

EXAMPLES OF DUTIES

- Receives incoming calls, direct calls, screens calls, takes messages, provide information on services.
- Registering participants for parent education services and resolving inquiries.
- Data entry, editing memos, retrieving data using a variety of computer programs.
- Compile and process confidential materials in an accurate and timely manner.
- Accurately prepares and types a variety of correspondence documents and reports.
- Maintains files and records.
- Proficient in Microsoft Office Word, Excel and PowerPoint.
- Schedules calendar appointments and send e-mails using Outlook calendar.
- Skilled in customer service on the phone and in person where relations may be strained.
- Skilled in using tact, discretion and initiative to resolve customer concerns.
- Ability to provide responsive customer service, reviews finished materials for completeness, accuracy and format.
- Knowledge of community resources.
- Ability to work as part of a team to accomplish tasks.
- Sort and deliver office mail to proper persons and department, use Xerox machine to print, send/scan documents via fax machine.
- Demonstrates effective oral, written and listening communication skills
- Bi-lingual ability in Spanish/English is preferred.

PHYSICAL DEMANDS

Mobility to work in an office setting, use standard office equipment, drive a motor vehicle, vision to read printed material, and hearing and speech to communicate in person or over the telephone. Accommodation may be made for some of these physical demands for otherwise qualified individuals who require and request such accommodation.
Closing Date/Time: 2/23/2021 5:01 PM Pacific

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