Lobby Customer Service, EBT Clerk- Administrative Support Assistant IV, Denver Human Services

City and County of Denver
May 12, 2022
Denver, CO
Job Type


About Our Job

This posting will accept applications until May 20th. Please apply as soon as possible.

This position will be working out of our Denver Human Services East location which is located at: 3815 Steele St. Denver, CO 80205.

About Denver Human Services

Denver Human Services provides support to one in three Denver residents. We envision a healthy community where people are connected, supported, safe, and well. Our services include food, cash and medical benefits, child support and veteran services, child welfare and adult protection, work opportunities, and more. If you are committed to supporting the health and strength of the community and want to be a part of an engaged workplace, we'd love to work with you!

Diversity in the City

The City and County of Denver is committed to cultivating a culture of equity, diversity, and inclusion. This commitment is woven into our values and belief that we are strongest when we embrace and celebrate our differences. We aim to have employees who are as diverse as our residents, with different perspectives and unique ways of thinking. If you share these values and our enthusiasm for equity, we encourage you to apply to join our team.

About our Assistance Programs

The dedicated staff at Denver Human Services (DHS) are here to listen and advise, helping people apply for public assistance programs. We can provide information about food assistance and financial assistance, as well as help for veterans and those who need long term care. DHS provides a range of other services, including help with transitional housing, medical assistance, and heating costs.

Generally, the Administrative Support Assistant IV (ASA IV) will:

  • Provide professional and respectful customer service when working with internal and external customers
  • Gain general knowledge to provide responses to customer questions at the lobby window
  • Assist clients with copying documents in our self-service room
  • Complete accurate data entry of new applications for food, cash, and medical benefits
  • Issue electronic benefit cards (EBT) or may be assigned to perform (EBT) destruction
  • Retrieve, sort, date stamp, and distribute mail throughout the day
  • Perform other duties and projects as assigned

This position requires an online assessment or test. Once you complete your application, if you meet the qualification for the position you will receive an email from AssessmentTeam@denvergov.org with a link to the assessment or test. We recommend that you add AssessmentTeam@denvergov.org to your safe sender list. If you do not receive the email within 30 minutes of applying, please contact AssessmentTeam@denvergov.org .

About You

Our ideal candidate will have:

  • Excellent customer service skills
  • Bilingual skills and is and able read, write, and speak proficiently
  • Time management skills
  • Strong Microsoft Office skills (Outlook, Word, Excel)

We realize your time is valuable so please do not apply if you do not have at least the following required minimum qualifications:

  • Education: Graduation from high school or the possession of a GED, HiSET or TASC Certificate
  • Experience: Three (3) years of full performance office support/clerical work (type and level of an Administrative Support Assistant III)
  • Education & Experience Equivalency: Additional appropriate education may be substituted for the minimum experience requirements

About Everything Else

Job Profile
CC1503 Administrative Support Assistant IV
To view the full job profile including position specifications, physical demands, and probationary period, click here .

Position Type

Position Salary Range
$20.47 - $30.71

Starting Pay
Although our full pay range is listed above, the budgeted hiring range for this position will most likely be between $20.47 - $25.59 per hour.

Denver Human Services

Assessment Requirement
Administrative Professional

The City and County of Denver provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, national origin, disability, genetic information, age, or any other status protected under federal, state, and/or local law.

For information about right to work, click here for English or here for Spanish.

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