License Monitor (Customer Service I)

JOHNSON COUNTY, KANSAS
Published
January 13, 2022
Location
Olathe, KS
Job Type
 

Description

A career with Johnson County Government is more than just a job, it is an opportunity to serve a diverse and expanding community in meaningful ways. We challenge ourselves to be a different kind of government because we care deeply about our community and each other. The Johnson County Planning, Housing, and Community Development Department is hiring a License Monitor (Customer Service I). The first review of applications will be on January 25, 2022. The License Monitormay perform thefollowing tasks:

  • Answers phones, refers calls and customers; greets customers and gives information in response to phone, email, or in-person inquiries.
  • Creates and maintains files both public and confidential including the maintaining of files and monitoring of licensing companies to ensure that each qualifying individual's license requirements are current; distributes reports and performs data entry into systems; types form letter, labels, mail merges, and correspondence; proofreads information; schedules appointment, meetings, and other functions.
  • Assists customers with completing routine forms when appropriate such as forms for the certification, application, and company documentationprocesses; collects forms and supporting documents, reviews for accuracy and completeness; copies, collates, and routes forms to appropriate locations or staff.
  • Calculates and collects fees for payment; resolves a variety of basic customer complaints, problems, and billing disputes; completes preliminary audit of cash and checks collected.

Job Requirements

A High school diploma or equivalent is required.

One year of customer service experience is preferred.

Experience can substitute for education. Education can substitute for experience.

Driving Status

Occasional (less than 5%)

Category

Management, Administrative, Technology, and Financial Services

Apply
Drop files here browse files ...

Related Jobs

January 26, 2022
January 26, 2022
January 25, 2022
January 24, 2022
Client Service Representative   Atlantic City, NJ new
January 23, 2022