INNOVATION & TECHNOLOGY (IT) TECHNICIAN I – CLIENT SERVICES

The Position

The City of Riverside is accepting applications for the position of Innovation and Technology (IT) Technician Ito fill one (1) vacancy in the Client Services Division of the Innovation and Technology Department.The eligibility list established may be used to fill the current and/or upcoming vacancies within this classification for up to six (6) months.
The ideal candidate will have s trong IT asset management and helpdesk experience.

Under close supervision, an Innovation and Technology Technician I will perform a variety of technical duties in the areas of assistance to users for desktop operating systems, hardware and software; to perform troubleshooting and repair duties of a wide range of printers and peripheral equipment; to perform helpdesk functions; and to perform other duties as assigned.

Work Performed
Typical duties may include, but are not limited to, the following:

• Perform the helpdesk function, including answering phone calls, creating tickets, remote desktop support and following up on outstanding requests.
• Install, configure, test, troubleshoot, and repair the City's standard desktop hardware, software, mobile devices as well as various peripheral equipment.
• Perform high level troubleshooting and repair to equipment or routine recovery procedures in the event of malfunctions.
• Assist with running batches and processes as needed; may develop and maintain technical documentation of processes, procedures, and produce training materials.
• Research equipment and software and obtain cost quotes for hardware and software.
• Secure new equipment, keep log of receiving information, and release equipment to appropriate personnel. Stock and maintain a well-documented spares inventory of basic high turnaround parts, equipment and devices.

Qualifications
Recruitment Guidelines:

Education: High School graduation or satisfactory equivalent (GED).

Experience: One year of full-time work experience in the Information Technology field.

Necessary Special Requirements:

• Possession of an appropriate, valid, class "C" California Motor Vehicle Operator's License.
• Ability to pass a police background investigation.

Highly Desired Qualifications:

• Google IT Support Professional Certificate
• Associate's degree or equivalent (60 semester or 90 quarter units)

Selection Process
DOCUMENTS REQUIRED AT THE TIME OF APPLICATION:
1) Completed Employment Application
2) Completed Supplemental Questionnaire

PLEASE NOTE: FOR DIRECTIONS ON ATTACHING A DOCUMENT TO AN ON-LINE APPLICATION, OR GENERAL INFORMATION ON COMPLETING YOUR ON-LINE APPLICATION, CLICK HERE: ( Application Guide).

IMPORTANT INFORMATION ON SCHEDULING ASSESSMENTS:
If you are selected to move forward in the assessment process, you may be required to self-schedule your appointment. You will be notified via email of your status and provided with self-scheduling instructions. Please check your email regularly following the closing date of this recruitment.

The selection process will begin with an employment application package screening, with the best qualified candidates being invited to participate further in the assessment process. This process may include any combination of written, performance, and oral assessments to evaluate job-related education, experience, knowledge, skills, and abilities. Those who successfully complete the selection process will be placed on the eligibility list for this classification.

It is the responsibility of candidates with a disability requiring accommodation in the assessment process to contact the Human Resources Department in writing to request such accommodation prior to the closing date of this recruitment.

Appointment may be subject to the successful completion of a pre-employment background investigation, drug screen, and/or medical/physical examination.

NOTE : The City reserves the right to modify selection devices and test instruments in accordance with accepted legal, ethical, and professional standards. Candidates may reapply when there is a posting to establish an eligibility list.

EDUCATIONAL REQUIREMENTS:
Proof of education listed in your application will be requested at the time of conditional offer. Acceptable documentation consists of transcripts or degree, if applicable, by the accredited U.S. college or university.

Education obtained outside the United States (US) require one of the following options:

1. An equivalency statement from an evaluation company certified by the National Association of Credential Evaluation Services (NACES) at http://www.naces.org/members.html or the Association of International Credential Evaluators Inc. (AICE) at http://aice-eval.org/members/.
2. An advanced-level degree from an accredited US college or university.

All applicants will be notified via e-mail or telephone of their application status and the assessment dates/times/locations after the closing date of this announcement.

THE PROVISIONS OF THIS JOB ANNOUNCEMENT DO NOT CONSTITUTE AN EXPRESSED OR IMPLIED CONTRACT.