DMV Customer Service Agent – Department of Finance

City and County of Denver
Published
May 12, 2022
Location
Denver, CO
Job Type
 

Description

About Our Job

This posting will accept applications until May 22nd. Please apply as soon as possible.

About the Department of Finance

The Department of Finance manages the city's investing, fiscal analysis, budgeting, debt and asset management, tax assessment and collection, and accounting functions as well as establishing, maintaining and enforcing fiscal policies, practices and procedures for the entire City and County of Denver. The Department commits to Denver residents the delivery of these services through a financial structure that mirrors the best practices of both the public and private sectors. This commitment promotes better service, enhanced performance measures, maximum accountability and improved business processes.

About Denver Motor Vehicle

Denver Motor Vehicle (DMV) is authorized as an agent of the State Department of Revenue as outlined in the Colorado Revised Statutes to register and title vehicles and to collect, record, and deposit all taxes and fees prescribed for vehicles owned or operated by residents and business owners within the City and County of Denver.

Diversity in the City

The City and County of Denver is committed to cultivating a culture of equity, diversity, and inclusion. This commitment is woven into our values and belief that we are strongest when we embrace and celebrate our differences. We aim to have employees who are as diverse as our residents, with different perspectives and unique ways of thinking. If you share these values and our enthusiasm for equity, we encourage you to apply to join our team.

Denver Motor Vehicle is seeking an eager and dedicated individual to serve as a Customer Service Agent who will actively ensure the best customer service to the residents of Denver while tending to their motor vehicle needs. You will have the chance to support the Denver Motor Vehicle (DMV) by providing quality customer service to our clients, being knowledgeable of motor vehicle transactions and all operations. You will gain the knowledge of where to access information, and will assist our customers by inspecting, assessing, and auditing applications and legal documents submitted for vehicle titling and registration of all types of motorized vehicles.

Additionally, the DMV Customer Service Agent will have the benefit of:

  • Receiving on-the-job training on motor vehicle policies, procedures, methods, and techniques to process and issue motor vehicle titles and registration documents and ensure compliance with governmental statutes, rules, and regulations.
  • Attending training sessions to learn processes, practices, and applications of state motor vehicle statutes
  • Becoming proficient in assessing and calculating all types of motor vehicle fees and taxes

This position requires an online assessment or test. Once you complete your application, if you meet the qualification for the position you will receive an email from AssessmentTeam@denvergov.org with a link to the assessment or test. We recommend that you add AssessmentTeam@denvergov.org to your safe sender list. If you do not receive the email within 30 minutes of applying, please contact AssessmentTeam@denvergov.org .

About You

We are looking for someone with some or all the following skills and experience:

  • Passion and dedication to ensuring the highest level of customer service to our Denver residents
  • Superior communication skills
  • Previous professional level Motor Vehicle titling and/or registration experience is preferred but not required

We realize your time is valuable so please do not apply if you do not have at least the following required minimum qualifications:

  • Education requirement: Graduation from high school or the possession of a GED, HiSET or TASC Certificate.
  • Experience Requirement: One (1) year of clerical experience which includes customer service involving the explanation of rules and regulations.
  • Education/Experience Equivalency: Additional appropriate education may be substituted for the minimum experience requirements.
  • License/Certifications: Requires a valid Driver's License at the time of application.

About Everything Else

Job Profile
CC2350 Motor Vehicle Technician II
To view the full job profile including position specifications, physical demands, and probationary period, click here .

Position Type
Unlimited

Position Salary Range
$21.70 - $32.55

Starting Pay
Based on education and experience

Agency
Department of Finance

Assessment Requirement
Customer Service Agent - Compliance and Alphanumeric Data Entry

The City and County of Denver provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, national origin, disability, genetic information, age, or any other status protected under federal, state, and/or local law.

For information about right to work, click here for English or here for Spanish.

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