Customer Support Specialist

U.S. Legal Support
May 22, 2023
11201, NY
Job Type


U.S. Legal Support is looking for a Client Support Specialist that communicates effectively and has a keen eye for detail and strives for accuracy. If you have these qualities, join our world-class Court Reporting department now!

Are you reliable, resilient, and responsible? Do you like to problem solve and have a customer focus mindset?

Below are some daily tasks that are essential to your success as a Client Support Specialist:

  • Handle a large volume of conference room requests from clients via email
  • Pay close attention to detail regarding any reserving conference rooms nationally and internationally for proceedings
  • Ability to communicate clearly via email, phone, and in person
  • Clearly communicate with scheduling staff on any specific client’s needs or request
  • Self-motivated with the ability to work independently and carry out assigned work by end of the day
  • Ability to learn and navigate multiple platforms
  • Strong verbal and written communication
  • Strong customer service and team-oriented skills required
  • Reliability to perform tasks daily without interruption
  • Ability to meet deadlines in a timely manner
  • Internet research

All you need to be a Client Support Specialist is 3 years of prior customer service experience. A high school diploma or equivalent is required. Service and legal experience is a bonus!

We offer family and pet-friendly benefits including Medical, Dental, Vision, Parental Leave, LifeLock, and many more!

Check out why we recently won a Happiest Employee 2022 Award at!

This is an onsite role in Brooklyn, NY

This position also serves as the Office Coordinator of the NYC Brooklyn office and backup for our NYC Manhattan Madison location.

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