Customer Service Worker – Usher/Backstage (8419)

November 28, 2019
Los Angeles, CA
Job Type


Customer Service Worker - Usher/Backstage (JID 8419)
The Soraya
$12.00 - $15.00/hr.

CSUN's Commitment to You
CSUN is committed to achieving excellence through teaching, scholarship, learning and inclusion. Our values include a respect for all people, building partnerships with the community and the encouragement of innovation, experimentation and creativity. CSUN strives to cultivate a community in which a diverse population can learn and work in an atmosphere of civility and respect. CSUN is especially interested in candidates who make contributions to equity and inclusion in the pursuit of excellence for all members of the university community.

About the University
One of the largest universities in the country, California State University, Northridge (CSUN) is an urban, comprehensive university that delivers award-winning undergraduate and graduate programs to nearly 40,000 students annually and counts more than 330,000 alumni who elevate Southern California and beyond. Since its founding in 1958, CSUN has made a significant and long-term economic impact on California, generating nearly $1.9 billion in economic impact and more than 11,700 jobs each year. The LAEDC recognized CSUN as its 2015 Eddy Award winner for its positive economic impact. Serving more students on Pell Grants than any other institution in California, CSUN is also a social elevator and one of the most diverse universities in the country. CSUN ranks 13th in awarding bachelor's degrees to underrepresented minority students and seventh in bachelor's degrees to Latino students, serves the 13th largest Jewish student population, and enrolls the largest number of students who are Deaf and hard-of-hearing of any U.S. state university. The journal Nature recently named CSUN a Rising Star for scientific research, and the NSF ranks CSUN in the top five nationally among similar institutions for graduates who go on to earn doctorates in the sciences. CSUN is where individuals rise. And through them, so does Greater Los Angeles and beyond.

About the Department
The Younes and Soraya Nazarian Center for the Performing Arts (The Soraya) includes two venues, a 500-seat auditorium, and the new 1700-seat state of the art proscenium theater/concert hall. The Soraya presents about 50 performances per year of world-class artists of all genres and disciplines. Located in the nation's second largest market, Los Angeles, The Soraya operates at the highest level of professional and artistic excellence.

Major Duties
Under general supervision, the Customer Service Worker-Usher/Backstage provides customer service support for events at the Younes and Soraya Nazarian Center for the Performing Arts (The Soraya) and other campus theaters supported by The Soraya such as the Plaza del Sol Performance Hall. The incumbent interacts with artists, renters, guests, and audience in accordance with various aspects of public convenings at The Soraya including security, safety, parking, venue access, ticketing and seating, VIP protocols, providing exit instructions in the event of an emergency, and other policies and procedures; refers matters as required to team supervisor; works across various customer service teams including Audience Services, Artists Entrance, and/or Production Hospitality; performs customer service duties including scanning or tearing of tickets and distributing programs; assists patrons with finding their seats and late seating; assisting with the enforcement of policies pertaining to patron possession of large personal items, food and beverage, and use of recording devices within the theatre; basic crowd control; monitors security cameras for approaching artists, staff, and crew to be let in through the Artists Entrance; keeps track of vehicles parked in the Loading Dock; ensures that all backstage guests are properly credentialed and accounted for; assists with guest management during backstage meet-and-greet events. Responsible for setting up, maintaining, and cleaning up of all backstage hospitality, dining, and kitchen areas according to artist's/renter's needs; moves and sets up catering/food service equipment; observes all client's dietary and allergy considerations; and performs other duties as assigned.

Current American Heart Association or Red Cross CPR, AED and/or First Aid, and TIPS (Training for Intervention ProcedureS) certifications are preferred. Catering or food service experience is a plus

Knowledge, Skills, & Abilities
Knowledge of theatre etiquette, standards and protocol, performing arts center and university facilities, policies, and organization is a plus. Displays excellent customer service skills and the ability to effectively work crowd control; excellent verbal communication skills; flexibility and patience when interacting with others; and the ability to establish and maintain strong working relationships with colleagues, team supervisors, artists/artist management, rental clients, and patrons; to be courteous and communicative and maintain the highest standard of professionalism and customer service at all times. Ability to work in a fast-paced environment both independently, as well as part of a team, under the pressure of time deadlines.

Pay, Benefits, & Work Schedule
The salary range for this classification is: $12.00 - $18.00 per hour.
The anticipated hiring range: $12.00 - $15.00, dependent upon qualifications and experience.

HOURS: Intermittent, on-call; hours and schedule vary.

TEMP: Temporary-renewable; end date: June 30, 2020.

Application Period
Applications are currently being accepted to establish a Helper Aid POOL. Applications for these on-call positions will be accepted on a continuing basis through June 30, 2020 or until an adequate amount of applications have been received.

How To Apply
Candidates should apply by completing the CSUN on-line application utilizing: link. NOTE: Internal candidates should apply through the portal by accessing the View Job Openings/Apply link on the Human Resources/Employee pagelet.

For more detailed information on the application and hiring process, please visit the link below:

Background Check
A background check (including a criminal records check) must be completed satisfactorily. Failure to satisfactorily complete the background check may affect the status of candidates who apply for the position.

The person holding this position may be considered a 'mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.

Equal Employment Opportunity
CSUN is an Equal Opportunity Employer and prohibits discrimination on the basis of race, color, ethnicity, religion, national origin, age, gender, gender identity/expression, sexual orientation, genetic information, medical condition, marital status, veteran status, and disability. Our nondiscrimination policy is set forth in CSU Executive Order 1096. Reasonable accommodations will be provided for applicants with disabilities who self-disclose by contacting Recruitment Services at 818-677-2101.

Closing Date/Time: Open until filled

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