Customer Service Supervisor

Atlantis Technical Services
Published
September 16, 2023
Location
Brooklyn Park, MN
Job Type
 

Description

SUMMARY

This position will provide excellent management of Customer Service Representatives and support our customers, sales representatives, and distributors for all the product lines.

KEY RESPONSIBILITIES

  • Management of Customer Service team including payroll/PTO, mentoring, addressing escalated issues and overall daily support
  • Order entry and management of all domestic customers for all product lines
  • Processing of return authorizations and credit memos and monitoring existing RMAs.
  • Work with accounting on new account set up. Daily review of open accounting issues including assisting with collections, as required.
  • Cross-train and provide coverage for other Customer Service Representatives

QUALIFICATIONS

  • Bachelor's degree or equivalent work experience
  • 5-10 years' previous experience working in customer service is required with 3-5 years of management experience (managing staff of 3-6+)
  • Excellent written and verbal communication skills.
  • Ability to assess/solve problems and provide creative solutions for unique situations.
  • Execution-oriented with proven ability to understand expectations and deliver results in a dynamic, fast-paced environment.
  • Ability to interpret and evaluate information and create analytical approaches to achieve results.

Position Type/Expected Hours of Work
Some flexibility in hours is allowed, but the employee must be available during the "core" work hours of 8:00 a.m. to 5:00 p.m. and must work 40 hours each week to maintain full-time status.

SIGNING BONUS
We are offering two signing bonuses. With satisfactory work and attendance, you would be eligible to receive $500 after 30 days and $1,000 after 6 months.

JOB OVERVIEW:
This position will provide excellent customer service and support to our international customers, sales representatives, and distributors for our products.

KEY RESPONSIBILITIES:

  • Processing of daily international orders accurately with great attention to detail.
  • Assist with international shipments based on specific criteria for each account to ensure timely processing.
  • Online records management system administration including loading documents and reconciling to ensure all documents are accurate for each order.
  • Preparation and processing of daily invoices.
  • Research any customer discrepancies including providing a resolution and response in a timely and accurate manner.
  • Work closely with accounting on account changes, new account set up and international collections.
  • Processing of return authorizations (RMAs) and credit memos.
  • Cross-train and provide coverage for other Customer Service Representatives, direct back up of Customer Service Manager and light phone support.

QUALIFICATIONS/MINIMUM REQUIREMENTS:

  • High school diploma or G.E.D required
  • 2-3 years' previous experience working in customer service.
  • Excellent written and verbal communication skills in a fast-paced environment.
  • Ability to assess and solve technical problems.
  • Organized with a strong attention to detail.
  • Strong knowledge of logistics and shipping processes to assist customers with shipping and tracking products globally.
  • Ability to work independently or as a team.
  • Able to deliver excellent customer service, externally and internally.

WORKING CONDITIONS :

  • Use of skills requiring motor coordination with finger dexterity (e.g. keyboarding, machine operation, etc.) during most of a normal workday.

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance

Schedule:

  • 8 hour shift
  • Monday to Friday

Ability to commute/relocate:

Brooklyn Park, MN 55428: Reliably commute or planning to relocate before starting work (Required)

Send resumes to accounting@atsmn.com

Apply
Drop files here browse files ...

Related Jobs

Customer Service Supervisor II   Olathe, KS new
September 27, 2023
Customer Service Supervisor   Fort Worth, TX
September 16, 2023
September 12, 2023
September 10, 2023
Customer Service Supervisor   Kansas City, MO
September 5, 2023