Customer Service Supervisor

City of Fort Worth, TX
May 6, 2023
Fort Worth, TX
Job Type


Pay Range: $24.63 - 28.33/hr

Job Posting Closing on: Friday, May 12, 2023

Workdays & Hours: Monday - Friday, including two evenings per week.

Benefits for this position include: 11 Paid Holidays, Medical, Dental, Vision, Paid Time Off, Pension Plan, Professional Development Opportunities, and much more.

The City of Fort Worth is one of the fastest growing large cities in the U.S. Our employees serve the needs of nearly 1,000,000 residents, promoting our values of exceptional customer experience, mutual respect, embracing our diversity, continuous improvement, ethical behavior, and accountability.

The Library is seeking to hire a Customer Service Supervisor for thenewVivian J. Lincoln Library. The ideal candidate for this position is customer-focused, enthusiastic about bringing library services to all members of the community, and comfortable working with diverse populations including people of all ages, backgrounds, dispositions, and abilities. The purpose of this position is to provide exemplary customer service to library patrons, conduct and direct proper circulation of library materials, and perform related administrative duties.

Minimum Qualifications:

  • High School Diploma/GED.
  • At least four years of progressively responsible customer service experience.
  • One year of lead supervisory experience.
  • One or more years of cash handling experience.
  • Ability to work evenings and weekends.
  • Ability to work at/travel to various locations.
  • Ability to work a flexible schedule.

Preferred Qualifications:

  • Experience working in a library.
  • Proficient skills using Microsoft Word and Excel.
  • Ability to communicate with customers in Spanish.

The Customer Service Supervisor's job responsibilities include:

  • Providing exemplary customer service to library patrons. This includes issuing library cards, checking materials in and out, and processing library materials.
  • Monitoring quality, responsiveness and effectiveness of customer service policies.
  • Supervising customer service staff.
  • Supervising cash handling and deposit functions at assigned locations.
  • Completing reports, compiling and submitting statistical data.
  • Assisting with library outreach and programming as needed.

Physical Demands

Standing, walking, sitting, reaching, climbing, balancing stooping, kneeling or crouching. While performing the essential functions of the job, the employee is routinely required to lift or move up to 20 pounds and occasionally required to lift or move 50 lbs. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Conditions of Employment

The City of Fort Worth is proud to be an Equal Employment Opportunity employer. It is the policy and practice of the City to recruit, hire, train and promote a diverse workforce without regard to race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, parental status, military service, or another non-merit factor.

The City of Fort Worth is committed to full compliance with the Americans with Disabilities Act. Reasonable accommodations may be made to enable qualified individuals with disabilities to participate in the job application or interview process and to perform essential job functions.

Candidates who do not meet the Education requirement, may be considered if they have more relevant work experience than the position requires. Those selected for employment will be required to pass Pre-Employment checks depending on the position requirements. Those could include, but are not limited to: criminal background check, drug screen, education verification, etc. criminal convictions will be considered on a case-by-case basis. Employees are paid by direct deposit only.

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