Customer Service Representative II

City of Fort Worth, TX
September 13, 2023
Fort Worth, TX
Job Type


Pay Range: $17.10/hr. - $21.38/hr.

Job Posting Closing on: Monday, September 18, 2023

Workdays & Hours: This position requires the flexibility to work evenings, weekends, holidays, and overtime as needed.

Benefits for this position include: 11 Paid Holidays, Medical, Dental, Vision, Paid Time Off, Pension Plan, Professional Development Opportunities, and much more.

The City of Fort Worth is one of the fastest growing large cities in the U.S. Our employees serve the needs of nearly 1,000,000 residents, promoting our values of exceptional customer experience, mutual respect, embracing our diversity, continuous improvement, ethical behavior, and accountability.

A Customer Service Representative II job is available with the City of Fort Worth Code Compliance Department. This position will focus on assisting the shelter's animal fostering program as well as providing exceptional customer service to people coming to the shelter. Our Animal Care and Control department has hundreds of dedicated volunteers and fosters who help the staff and animals with various tasks. Our foster program has grown in size in the last year and we are seeking an individual who can help us continue to strengthen and expand our foster program.

Minimum Qualifications:

  • High school diploma/GED
  • Two (2) years responsible customer service experience within the area of assignment.

Preferred Qualifications:

  • Experience in developing strong relationships within the community to foster a positive image such that companies and individuals will make the Fort Worth Animal Shelter, Neighborhood Initiatives and Improvements, and Consumer Health programs the volunteer programs of choice.
  • Experience in animal control, animal shelter settings and animal handling
  • Experience organizing and implementing special events.
  • Microsoft Office (Word, Excel, PowerPoint) including Publisher, Marketing, and Social Media skills.

The Customer Service Representative II job responsibilities include:

  • Recruiting, coordinating, training and retaining fosters.
  • Ensure that the fosters have a rewarding and positive experience as well as the tools and information needed to perform the job they volunteered for.
  • Develop and update the foster manual and training materials.
  • Manage and ensure foster contacts are updated.
  • Provide support to foster families in times of difficult situations.
  • Keep foster families updated on program policies and protocols.
  • Keep up with health, vaccinations and behavior of animals in foster and update system.

Working Conditions

Depending on assignment, positions in this class typically require touching, talking, hearing, seeing, grasping, standing, stooping, kneeling, crouching, reaching, walking and repetitive motions.

Physical Demand

Light Work - Depending on assignment, positions in this class typically exert up to 20 pounds of force occasionally, up to 10 pounds of force frequently, and/or a negligible amount of force constantly having to move objects. If the use of arm and/or leg controls requires exertion of forces greater than that for the Sedentary Work category and the worker sits most of the time, the job is rated Light Work.

Conditions of Employment

The City of Fort Worth is proud to be an Equal Employment Opportunity employer. It is the policy and practice of the City to recruit, hire, train and promote a diverse workforce without regard to race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, parental status, military service, or another non-merit factor.

The City of Fort Worth is committed to full compliance with the Americans with Disabilities Act. Reasonable accommodations may be made to enable qualified individuals with disabilities to participate in the job application or interview process and to perform essential job functions.

Candidates who do not meet the Education requirement, may be considered if they have more relevant work experience than the position requires. Those selected for employment will be required to pass Pre-Employment checks depending on the position requirements. Those could include, but are not limited to: criminal background check, drug screen, education verification, etc. criminal convictions will be considered on a case-by-case basis. Employees are paid by direct deposit only.

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