Customer Service Representative – Bilingual-Immediate Opening

Roto-Rooter Services Company
Published
December 2, 2019
Location
Tempe, AZ
Job Type
 

Description

US-AZ-Tempe

Overview

Roto-Rooter, America's premier plumbing and drain cleaning company, is the name that homeowners and businesses turn to for select quality services. We are proud of our more than 80-year history, but it's our future that has us so excited!

We have an excellent opportunity available for a BI-LINGUAL CUSTOMER SERVICE REPRESENTATIVE in our 24/7 Call Center.

Responsibilities

  • First point of contact with our customers.
  • Obtain key information from the customer while showing empathy, a sense of urgency, and confidence that we will solve their plumbing troubles.
  • Enter information obtained on the initial customer contact into our AS400.
  • Schedule service call based on customer's convenience.
  • Discuss additional services and products we have available.

Requirements

  • Self-starter who is organized and thorough with attention to detail and thrives in a bustling environment
  • Must speak and write both English & Spanish fluently
  • Excellent customer service skills
  • Solid computer skills (Microsoft Word and Excel)
  • AS400 knowledge preferred
  • Call center experience a plus

Benefits

At Roto-Rooter we believe that investing in our employees is the best investment we can make. We also care about the health and welfare of our employees and their families. That's why we are proud of our extensive employee benefit package including:

  • Medical Benefits
  • Prescription Drug Card
  • Dental Insurance
  • Paid Vacation
  • Paid Training
  • Life Insurance
  • 401K Savings Plan
  • Tuition Reimbursement

EEO Statement

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, religion, color, sex, gender, age, national origin, veteran status, military status, disability, gender identity, sexual orientation, genetic information, or any other characteristic protected by law.

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