Customer Service Representative
Several full-time positions available with KC Water Call Center Division located at 4800 E. 63rd Street.
Salary Range: $14.82-$23.16/hour
Normal Work Days/Hours: Monday-Friday, 10:00 A.M. to 7:00 P.M.
Application Deadline Date: Open Until Filled
Communicates with customers by phone or in person in a professional and courteous manner. Investigates and resolves general customer inquiries, requests, complaints, and account billing issues timely and accurately through research, account analysis, and referencing ordinances, policies, and procedures. Clearly and accurately records all customer interactions and changes to accounts, including billing complaints, service rendered or service failures, and routes information to appropriate departments for investigation or follow-up. Processes orders for installation, turn-ons, discontinuation, or change in service. Maintains and promotes positive customer relations and goodwill.
REQUIRES high school graduation and 3 years of public or private sector experience in customer service work; OR an equivalent combination of qualifying education and experience. Preference given to applicants who successfully complete and pass the Customer Service Assessment, as well as applicants who are bilingual.
URGENT!!! CRITICAL RECRUITMENT INFORMATION
May be required to have a negative COVID-19 test result within 7 days of hire as the most recent test result. Having a positive result at any point for any current or potential employee will have no impact on employment status nor employment offer.
QUESTIONS REGARDING AVIATION POSITIONS SHOULD BE DIRECTED TO THE AVIATION DEPARTMENT AT 816-243-3010.
POSITIONS POSTED FOR THE WATER SERVICES DEPARTMENT ARE FOR THE WATER SERVICES DEPARTMENT ONLY . QUESTIONS REGARDING THESE POSITIONS SHOULD BE DIRECTED TO 816-513-0253.
IF YOU SEE THE SAME POSITION TITLE POSTED FOR A DIFFERENT DEPARTMENT, YOU MUST SUBMIT A SEPARATE APPLICATION TO BE CONSIDERED BY THE OTHER CITY DEPARTMENT.
The evaluation of applications is based only on the information submitted by the application deadline. Therefore, in order to have your application properly considered, you should include all relevant dates, i.e., attendance at educational institutions, date degree(s) conferred, etc. Further, you should provide detailed description of relevant work experience/dates, including months/years of employment. Failure to submit a completed application may eliminate you from the selection process. Resumes may be filed to determine eligibility, but an official City application must be completed prior to appointment.
For positions requiring college education as part of the minimum requirement and/or an equivalency, the minimum education requirement is high school graduation. The requirement of "high school graduation" also includes the state-issued GED certificate.
For positions that require an accredited degree, qualifying professional, responsible experience must be obtained AFTER receipt of the accredited degree.
Unless otherwise stated, the requirement of "an accredited" degree includes only those degrees obtained from colleges or universities listed with the U. S. Department of Education and recognized by the U.S. Secretary of Education.
If claiming military veterans preference points, you must attach a copy of your DD-214 or other qualifying documents prior to the application deadline.
Applications submitted in person or by USPS mail must be received by the published Application Deadline, 5:00P.M., C.T. Applications submitted by FAX or online must be received by the published Application Deadline, midnight, C.T.
All positions require successful completion of a pre-employment criminal history/background check. Non-residents, if appointed, must establish residency within the city limits of Kansas City, MO within nine months.
The City of KCMO is an equal opportunity employer committed to a diverse workforce. EOE.
POLICY OF NON DISCRIMINATION ON THE BASIS OF DISABILITY
The City of KCMO does not discriminate on the basis of disability in the admission or access to, or treatment or employment in, its programs or activities. Any applicant requiring an accommodation should contact the KC Water Human Resources Division at (816) 513-0253.