Customer Service Representative

Are you energetic, outgoing and looking for a fun work environment? If you are any of the above, we are searching for you! Our firm in Rockford, IL is seeking a personable Customer Service Representative to join our ever-growing and expanding team! In this role, you'll interact with customers to answer questions regarding their account. You just need to enjoy building connections with and helping customers! At our firm, we care about our team and we want to see success for everyone. We believe in promoting from within and maximizing the growth opportunity available at our firm. Our Customer Service Representatives are a very important part of our family. You will be the eyes and ears for our team, fielding customer inquiries and finding innovative ways to respond. Working in a collaborative and engaging environment, you will have the chance to interact with people from all walks of life and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go.
Key Responsibilities:

• Manage all customer service inquiries and sales in a client facing role
• Maintain relationships with new and existing client accounts
• Assist with daily events and workshops
• Work closely with a team
• Train in Management, Marketing and Sales
• Work to resolve customer issues in a timely and professional manner

Requirements:

• Have a competitive mentality and a sense of urgency to get tasks accomplished
• High School Diploma or equivalent
• Ability to communicate effectively
• Meet client requirements and understand policies and regulations
• Want long-term growth

Company Perks:

• Full-Time
• Flexible scheduling
• Weekly bonuses
• Competitive Base Salary
• Excellent work environment
• All-expense paid company trips
• One on One coaching from the management team

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