Customer Service Representative

Rust-Oleum Corporation
Published
November 29, 2019
Location
Vernon Hills, IL
Job Type
 

Description

Customer Service Representative
1791-097

Customer Service Representative Summary: Services customers by providing product and service information; resolving product and service problems.

Customer Service Representative Essential Duties & Responsibilities:

  • Responds to consumers, distributors, customers, field sales personnel and internal customers.
  • Interacts with all types of customers to provide information in response to inquiries about products, services and to handle and resolve complaints.
  • Supports assigned accounts and their requirements.
  • Reviews and releases open orders to ensure on time shipments and back order items are released asap.
  • Reviews and releases orders on hold to ensure on time shipments

ustomer Service Representative Requirements:

  • Sound communications skills
  • Grace under pressure
  • Ability to handle interactions in a diplomatic manner
  • Excellent problem solving skills
  • Ability to multi-task
  • Familiarity with use of PC system for order placement, pricing and distribution and to obtain information relative to customers, orders and products.
  • 1-3 years customer service/support experience
  • Strong Excel skills; SAP experience an added plus

PM19

Vernon Hills, Illinois, United States

Full-Time/Regular PI115896309

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