Customer Service Representative

City of Fort Worth, TX
September 16, 2023
Fort Worth, TX
Job Type


Pay Range: $15.00/hr. - $16.77/hr.

Job Posting Closing on: Thursday, September 21, 2023

Workdays & Hours: 20 hours per week; Some evenings and Saturdays required.

Benefits for this position include: 11 Paid Holidays, Medical, Dental, Vision, Paid Time Off, Pension Plan, Professional Development Opportunities, and much more.

The City of Fort Worth is one of the fastest growing large cities in the U.S. Our employees serve the needs of nearly 1,000,000 residents, promoting our values of exceptional customer experience, mutual respect, embracing our diversity, continuous improvement, ethical behavior, and accountability.

The Fort Worth Public Library is hiring two Customer Service Representative I'sto provide great customer service at the Shamblee Library and the Lincoln Library.

The ideal candidates for this position are friendly, helpful, extremely organized, enthusiastic about bringing library services to all members of the community, and comfortable working with diverse populations including people of all ages, backgrounds, dispositions, and abilities.

Minimum Qualifications:

  • Less than a high school diploma/GED.
  • No prior experience required.

Preferred Qualifications:

  • At least two years of customer service experience.
  • Ability to communicate with customers in Spanish.
  • Ability to work a flexible schedule that includes evenings and weekends.
  • Ability to work at/travel to various locations.

The Customer Service Representative I's job responsibilities include:

  • Providing friendly, efficient, and professional service to customers.
  • Checking library materials in and out; Issuing library cards.
  • Conducting customer payment transactions and operating a cash register.
  • Answering customer questions about library policies, procedures and accounts.
  • Answering basic reference, reader's advisory and general usage questions.
  • Assist with library programs and outreach as needed.

Working Conditions

While performing the essential functions of this job the employee is required to stand, walk, sit, reach with hands and arms, stoop, kneel, or crouch, push, pull and lift and/or move up to 20 pounds. While performing the essential functions of this job the employee is occasionally required to lift and/or move up to 50 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Conditions of Employment

The City of Fort Worth is proud to be an Equal Employment Opportunity employer. It is the policy and practice of the City to recruit, hire, train and promote a diverse workforce without regard to race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, parental status, military service, or another non-merit factor.

The City of Fort Worth is committed to full compliance with the Americans with Disabilities Act. Reasonable accommodations may be made to enable qualified individuals with disabilities to participate in the job application or interview process and to perform essential job functions.

Candidates who do not meet the Education requirement, may be considered if they have more relevant work experience than the position requires. Those selected for employment will be required to pass Pre-Employment checks depending on the position requirements. Those could include, but are not limited to: criminal background check, drug screen, education verification, etc. criminal convictions will be considered on a case-by-case basis. Employees are paid by direct deposit only.

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