Customer Service Representative

What You'll Be Doing

The Sheriff's Office Customer Service Representative serves as the first line of contact for the Pistol Permit Division. They are broadly responsible for providing customer service to all applicants applying for and renewing concealed carry permits in Wake County to help fulfil the statutory requirement of the Sheriff to issue or deny permits pursuant to North Carolina Law.

Primary Responsibilities within the Pistol Permit Division

• Greet visitors to determine their nature of business, provide information and direct them to proper person or place
• Answer incoming calls and transfer and route calls as needed
• Process applications in accordance with legal requirements
• Establish and maintain related records
• Conduct background checks for permit applicants
• Collect payment for permits and prepare required reports and deposits
• Prepare correspondence to and from other county agencies regarding applicants and card holders
• Provide customer service in person and by telephone
• Respond to applicant inquiries regarding services
• Request and process confidential applicant or customer information

Physical Demands

The work requires exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force to move objects. Additionally, the following additional physical abilities are required: sufficient manual dexterity to handle paperwork, operate a computer, telephone, copier, and other related office equipment. Speaking at a level to convey information, hearing at normal speaking levels, mental acuity, repetitive motion, reaching, standing, kneeling, lifting, stooping, and walking. Visual acuity at a level to view computer terminal, analyze data, read extensively, and at a level to determine accuracy and thoroughness of work assigned.

About Our Team

With a wide array of services, Wake County Government is at the heart of a rapidly growing and diverse area offering residents, employees, and visitors exciting opportunities to live, work, grow, and play. Wake County Government employs approximately 4100 employees and approximately 1000 of those are employed by the Sheriff's Office which provides Law Enforcement services throughout the community. With over 850 square miles of area and over 1 million residents, Wake County Sheriff's Office is the primary law enforcement agency for those in the unincorporated areas of the County. For more information about Wake County Government, visit www.wakegov.com and the Wake County Sheriff's Office at www.wake.gov/sheriff. with current information.

The Basics (Required Education and Experience)

• High school diploma or GED
• Six months of job-related experience
• Equivalent education and experience are accepted

Beyond the Basics (Preferred Education and Experience)

• Prior customer service experience
• Experience with performing data entry
• NC DCI Certification

How Will We Know You're 'The One'?

• Ability to effectively communicate, provide excellent customer service and provide citizens with accurate, consistent and timely responses within the Pistol Permit Division
• Ability to input data accurately and in a timely manner Basic accounting and clerical skills
• Ability to obtain NC DCI Certification in order to conduct background checks as mandated by state and federal laws
• Ability to work well with others and work well as a team
• Ability to exercise time management and organizational skills

About This Position

Location: John H. Baker, Jr. Public Safety Center Raleigh, NC 27601

Employment Type: Regular

Work Schedule: Mon - Fri 8:30 am - 5:15 pm

Hiring Range: $19.64 - $22.07

Posting Closing Date: 7:00 pm on 9/8/2023

What Makes Wake Great

Home to the State Capital, Wake County is one of the fastest growing areas in the nation and the most populous county in the state, with more than 1.1 million residents. The County has received national and international rankings and accolades from publications such as Money, Fortune, and Time magazines as being one of the best places to live, work and play. The central location of the County allows for a short drive to the spectacular mountains or coast. Wake County Government is governed by a seven-member Board of Commissioners, who are elected at-large to serve two-year terms. Wake County Government has a general operating budget of $1.57 billion, employs over 4400 employees, experiences minimal turnover, and is an award-winning leader in wellness and technology initiatives; such as offering employees and covered spouses free access to the Employee Health Center. Wake County Government offers a wide range of training and development opportunities, a stable career in public service with a balance of work and family life, flexible work schedules and a competitive salary and benefits package.

Equal Opportunity Statement

Wake County provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.

Background Check Statement

Position may require a background check that may include: criminal, credit, motor vehicle, education, and sexual offender registry or others based on job requirements. Unless required by state law, a record of conviction will not automatically exclude you from consideration for employment. Wake County Government is an Equal Opportunity Employer.

Emergency Service Worker Statement

In the event of an emergency, as determined by the County Manager or designee, participation in preparedness and response operations should be expected. Employee may be required to fill a temporary assignment in a role different from standard duties, work hours and/or work location in preparation for, during and after the emergency. Employee may also be required to participate in relevant exercises and regular preparedness training.