Customer Service Coordinator – Admissions & Outreach (531882)

Description:

Working Title: Customer Service Coordinator - Admissions & Outreach

Classification Title: Administrative Support Coordinator I

Posting Details

Priority Application Date (Posting will remain open until filled): Sunday, October 1st @ 11:55pm PT

Hiring Preference

Eligible on-campus applicants in California State University Employees Union (CSUEU) Bargaining Units 2,5,7, and 9 will be given first consideration in the recruitment.

Position Summary

The Customer Service Coordinator is responsible for receptionist and administrative support duties in the Office of Admissions & Outreach. Critical responsibilities include providing front line reception and customer service, managing the office's email account, greeting campus visitors, answering phones, assisting with office operations management, handling calendars, and performing any other administrative duties required. They are responsible for opening the front office and maintaining office advising drop-in schedule. They must be able to work independently to ensure the effective operation of the front desk in the Office of Admissions & Outreach.

FLSA: Non-Exempt (eligible for overtime)

Anticipated Hiring Range: $3,505 per month

CSU Classification Salary Range: $ 3,505 - $ 5,508 per month

Best-in-class Benefits: Click here to learn more

CSU Total Compensation: Click here to learn more

Salary Grade/Range: 1

Recruitment Type: Regular/Probationary

Time Base: Full-Time

Work Hours: Monday - Friday 8am - 5pm. Work hours may vary depending on department need.

Department Information

Admission and Outreach sponsors and coordinates numerous recruitment activities and offers prospective and current students individual and group admission counseling and accurate, efficient document processing. For more information visit: https://www.csus.edu/apply/admissions/index.html

Minimum Qualifications

Entry to this classification requires a fully functional knowledge of and skill in standard office procedures and practices, as well as an ability to understand and operate in a variety of organizational structures. Additionally, incumbents are expected to have a thorough knowledge of English grammar, spelling, and punctuation and be able to clearly communicate orally and in writing. Some positions may require a knowledge of business mathematics beyond basic arithmetic. The ability to use and quickly learn new office support technology systems and software packages is also a prerequisite.

These entry qualifications would normally be obtained through a high school program, technical/vocational program, or their equivalents combined with several years of related office work experience.

Required Qualifications

Experience
Experience in clerical and administrative support functions for academic and/or special programs Experience providing a broad range of customer service Experience in Microsoft Office, Microsoft Outlook, and Customer Relations Management Experience in many different administrative duties, office procedures, and secretarial duties
Skills/Ability
Excellent written and oral communication skills, effective listening skills, strong detail orientation, and organizational skills Ability to use judgment and discretion to act when precedents do not exist Ability to troubleshoot most office administration problems and respond to all inquiries and requests related to work area Ability to perform standard business math, and make simple projections requiring some inference, including tracking and comparing data Ability to effectively handle a broader range of interpersonal contacts, including those at a higher level and those sensitive in nature Ability to use general office equipment and a full range of office support technology and systems Ability to independently handle multiple work unit priorities and projects Commitment to maintaining a welcoming and inclusive work environment with diverse colleagues and constituents including faculty, students, staff, and members of the community.
Condition of Employment

- Ability to pass background check

Preferred Qualifications

Experience working in an institution of higher education Working knowledge of Customer Relations Management system (i.e. Hobson) Knowledge of Common Management System (CMS) or comparable student information system Experience with University admissions procedures, student services, academic programs, and procedures for enrollment into a degree program

Documents Needed to Apply

Resume and cover letter.

Failure to upload required documentation may lead to disqualification.

About Sac State

Sacramento State is located in the heart of California's capital city, five miles from State Capitol. The lush, 300-acre campus is situated along the American River, close to numerous bike trails and other recreational areas. Sacramento, also known as the "Farm-to-Fork Capital," is one of the most ethnically diverse and livable cities in the country, with a population of half of a million. Sacramento State's 31,000 students come not only from the Greater Sacramento Region, but also from across the state, country, and world. Our 1800 faculty and 1,500 staff are committed to meeting our mission: " As California's capital university, we transform lives by preparing students for leadership, service, and success. Sacramento State will be a recognized leader in education, innovation, and engagement. " As the regional hub of higher education, Sac State is dedicated to student success , diversity, equity and inclusion , community engagement , philanthropy , and campus safety .

As evidenced by the values embedded in our Hornet Honor Code , Sacramento State is committed to creating an inclusive environment where all faculty, staff, students, and guests are welcome and valued. Our commitment is more than simply ensuring that our campus is free from bias and discrimination, but is one devoted to celebrating many diverse identities, life experiences, and perspectives that enrich our community, teaching and learning.

To learn more about why you should join the Hornet Family, please visit the Why Sac State ? page.

Background Check Disclaimer

A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position with California State University, Sacramento. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current California State University, Sacramento employees who apply for the position. One variation of background check required could be a LiveScan screening, which involves submitting fingerprints at a certified LiveScan Service Center.

COVID-19 Vaccine Certification Information:

Per the CSU COVID-19 Vaccination Policy , it is strongly recommended that all California State University, Sacramento employees who are accessing office and campus facilities follow COVID-19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications.

Out of State Employment Policy

Sacramento State University, as part of the CSU system, is a State of California Employer. As such, the University requires all employees (up)on date of hire to reside in the State of California.

As of January 1, 2022 the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California.

Equal Employment Opportunity

California State University, Sacramento is an Affirmative Action/Equal Opportunity Employer and has a strong institutional commitment to the principle of diversity in all areas. We consider qualified applicants for employment without regard to race, color, religion, national origin, age, sex, gender identity/expression, sexual orientation, pregnancy, genetic information, medical condition, marital status, veteran status, or disability. Sacramento State hires only those individuals who are lawfully authorized to accept employment in the United States.

It is the policy of California State University, Sacramento to provide reasonable accommodations for qualified persons with disabilities who are employees or applicants for employment. If you need a disability related reasonable accommodation as part of the application and/or interviewing process, visit https://www.csus.edu/administration-business-affairs/human-resources/benefits/reasonable-accomodation.html

The University is committed to creating an education and working environment free from discrimination, sexual harassment, sexual violence, domestic violence, dating violence, and stalking. For more information on mandatory training for new employees, visit https://www.csus.edu/administration-business-affairs/human-resources/learning-development/csu-learn.html .

Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act and Campus Fire Safety Right-To-know Act Notification:

Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, the current Annual Security Report (ASR) is available for viewing at https://www.csus.edu/clery .
The ASR contains the current security and safety-related policy statements, crime prevention and sexual assault prevention information, and drug and alcohol prevention programming. The ASR also contains statistics of Clery Act crimes for Sacramento State for the last three (3) calendar years. Paper copies are available upon request at the Police Service Center located in the University Union.

Eligibility Verification

Selected candidate must furnish proof of eligibility to work in the United States. California State University, Sacramento is not a sponsoring agency for staff and management positions (i.e. H-1-B Visa).

Note to Applicants:

Possession of the minimum qualifications does not guarantee an interview unless required by collective bargaining agreement.
Closing Date/Time: Open until filled