Customer Sales & Service Representative I

Mediacom Communications
Published
May 16, 2023
Location
Waseca, MN
Job Type
 

Description

Training Class Starts: Monday, June 26, 2023!!

The first 90 days will be on-site in the office as Mediacom provides the training for your new role. After successful completion of training, the schedule will be 3 weeks work from home, 1 week on-site in the office. We offer stability, career growth and excellent benefits including:

  • $1000 Sign-On Bonus!
  • Paid on the job training and opportunity to promote!
  • Company provided equipment!
  • Full-time with Medical, Dental, Vision!
  • Paid vacation, paid holidays and paid flex PTO!
  • 401K with company match of 50% on first 6% of contributions!
  • Tuition reimbursement!
  • Pay increases through self-guided study
  • Shift differential pay increase for evening shifts!
  • Monthly commission potential!
  • Bi-weekly performance bonus opportunity!
  • Generous employee discount on services!

General Responsibilities:
Answer customer calls and provide a positive customer experience in a prompt and professional manner. Calls include selling Mediacom services, resolving billing concerns, troubleshooting service issues and scheduling service and installation appointments.

Specific Responsibilities:
• Interact with customers by telephone, as well as e-mail, mail and fax.
• Answer customer inquiries and solve problems regarding billing, services, and products.
• Assess customer needs and interests in order to present Mediacom products and services.
• Utilize appropriate sales and retention guidelines to properly process customer requests to add or disconnect services.
• Exceed or maintain minimum sales ,quality and productivity standards.
• Demonstrate courtesy and patience in customer relations.
• Troubleshoot basic service issues and schedule on site service calls when necessary.
• Receive and process customer payments.

Preferred Skills/Experience:
• Entry level; 1-2 years prior work experience in customer facing or technical role preferred.
• High school diploma required, Associates/Bachelors Degree preferred.
• Effective communication skills.
• Data entry and computer experience.
• Ability to work evenings, weekends and holidays.
• Ability to work overtime when needed.
• Ability to sit for extended periods of time.

Keywords: Customer Service, Call Center

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Mediacom endeavors to make mediacomcable.com/careers accessible to any and all users. If you would like to contact us regarding the accessibility of our careers website, please contact or dial 845-443-2408 . Any inquiries regarding employment application status, resume submittal, open positions and any other general inquiries will not receive a response.

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