Client Services Team Supervisor

CA STATE HOSPITALS
Published
November 17, 2022
Location
Sacramento, CA
Job Type
 

Description

Job Description and Duties

***This position will be located at Patton State Hospital in San Bernardino County***

It's hard to imagine a time when Information Technology (IT) wasn't an integral part of every organization. We're looking for a team member who exhibits integrity and dedication in their work who is interested in learning about DSH business areas as well as work directly with programs to understand their needs and provide IT solutions to their most pressing problems. This work will directly improve the lives of patients and deserving staff statewide. The duties of this position are ultimately aimed at helping the Department of State Hospitals provide evaluation and treatment in a safe and responsible manner, while seeking innovation and excellence in hospital operations. The DSH Technology Services Division is a highly respected, professional, and entrepreneurial IT organization that is recognized for quality customer service, technological innovation, and leadership.

Under general supervision of the Information Technology Supervisor lI, the Information Technology Supervisor I is responsible for identifying and implementing industry best practices for managing the TSD Patton Client Services Help Desk and Field Services Teams. Duties of the IT Supervisor I align with DSH's priorities and needs including activities such as assessing service desk ticket logs, developing technology standards, troubleshooting complex information technology problems, resolving conflicts, training staff, and documenting processes.

The IT Supervisor I is responsible for ensuring that enterprise information technology systems and applications are properly supported and may be used to meet the goals and objectives specified in the Technology Services Division Management Plan and that those goals and objectives are in alignment with the DSH Strategic Plan. The IT Supervisor I is responsible for providing direct management to TSD Patton Client Services Helpdesk Team. These duties include onboarding and offboarding of staff and drafting probation reports and individual development plans.

To view and/or obtain a copy of the duty statement, click on the "Duty Statement" link on this web page.

You will find additional information about the job in the Duty Statement .

Working Conditions

Regular or recurring telework may occur as part of the incumbent's ongoing regular schedule and/or flexible scheduling. Consistent with Policy Directive 5338, Telework may be considered with prior approval from management. If approved, incumbent is expected to provide in-office coverage on a rotational basis, and attend a variety of face to face meetings, and/or may travel throughout California as needed, with prior notice.

Minimum Requirements

You will find the Minimum Requirements in the Class Specification.

  • INFORMATION TECHNOLOGY SUPERVISOR I

Additional Documents

  • Job Application Package Checklist
  • Duty Statement

Position Details

Job Code #:

JC-340266

Position #(s):

461-134-1403-001

Working Title:

Client Services Team Supervisor

Classification:

INFORMATION TECHNOLOGY SUPERVISOR I
$7,080.00 - $9,486.00

# of Positions:

1

Work Location:

San Bernardino County

Job Type:

Permanent, Full Time

Department Information

Department of State Hospitals
1215 O Street, MS 17

Sacramento, CA 95814

The mission of the Department of State Hospitals is to provide evaluation and treatment in a safe and responsible manner, seeking innovation and excellence in hospital operations, across a continuum of care and settings.

The Department of State Hospitals is committed to "Caring Today for a Safe and Healthy Tomorrow" through the demonstration of our Values "Safety, Treatment and Responsibility". As a state department, our Mission is "Providing evaluation and treatment in a safe and responsible manner, seeking innovation and excellence in hospital operations, across a continuum of care and settings" in order to meet our Goals of "Providing a safe environment; Excellence in forensic evaluation; and, Excellence in treatment." The DSH Technology Services Division is a highly respected, professional, and entrepreneurial IT organization that is recognized for quality customer service, technological innovation, and leadership. Our Mission is to provide information technology solutions to support State Hospitals through collaborative, effective and efficient service delivery. Our values include delivering Innovative, Accountable, Collaborative, Secure and Customer Centric services

The DSH Technology Services Division is a highly respected, professional, and entrepreneurial IT organization that is recognized for quality customer service, technological innovation, and leadership. Our Mission is to provide information technology solutions to support State Hospitals through collaborative, effective and efficient service delivery. Our values include delivering Innovative, Accountable, Collaborative, Secure and Customer Centric services.

Patton State Hospital is nestled at the base of the scenic San Bernardino Mountains with a rich history. The facility provides an opportunity for challenging technical problem-solving, learning, and growth of technical skill in a thriving environment as our diverse staff partners together to serve our patients. TSD offers staff an opportunity to dive in to systems and applications in a way not possible at many organizations. The motivated and ambitious staff member has an opportunity to learn, take responsibility for, and achieve goals that have lasting impact for patients and the staff that care for them.

Department Website: http://www.dsh.ca.gov

Special Requirements

  • The position(s) require(s) a Background Investigation be cleared prior to being hired.
  • The position(s) require(s) Medical Clearance prior to being hired.

***Due to the Governor's State of Emergency most staff are teleworking. While US mail applications are still accepted, applying electronically through your CalCareers account is strongly encouraged.***

Candidates who reside outside of the State of California may be admitted to the job interview. However, upon job offer candidates must provide proof of residence in California prior to their appointment becoming effective, or the offer may be rescinded.

NOTE: Please do not submit the "Equal Employment Opportunity" questionnaire (page 10) with your completed State Application (STD 678). This page is for examination use only.

Appointment is subject to the provisions of the SROA process: SROA/ SURPLUS/ REEMPLOYMENT candidates are encouraged to apply and must submit a copy of their status letter in order to be considered.

Interested applicants who wish to mail their application must submit: a completed Standard State Application (STD 678) with an original signature to the contact/address listed below. You must clearly indicate the basis of your eligibility (i.e. list, transfer, SROA/ Surplus, reinstatement, etc.), classification title, position number, and job control number in the Examination/Job Title section. If you are applying electronically, you do not need to mail your application.

Applicants must submit the required documents to be considered for this position. Applicants received without the following information will be considered incomplete: "to" and "from" dates (month/day/year), hours worked per week, civil service classifications or private sector job titles, supervisor name and phone number, and duties performed.

Applicants must submit the required documents in order to be considered for this position.

Failure to complete the STD 678 in its entirety may result in disqualification, resume does not take the place of the STD 678.

Application Instructions

Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.
Final Filing Date: 11/27/2022
Who May Apply

Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply. Individuals who are eligible for a Training and Development assignment may also be considered for this position(s).

Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).

How To Apply

Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at www.CalCareers.ca.gov. When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below:

Address for Mailing Application Packages

You may submit your application and any applicable or required documents to:

Department of State Hospitals

Attn: Jennifer Almendra

1215 O Street, MS 17

Sacramento , CA 95814

Address for Drop-Off Application Packages

You may drop off your application and any applicable or required documents at:

Department of State Hospitals

Jennifer Almendra

1215 O Street, MS 17

Sacramento , CA 95814

Application drop off locations may be non-operational during weekends and holidays.

08:30 AM - 05:00 PM

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

  • Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
  • Resume is required and must be included.
  • Statement of Qualifications - Please see the Statement of Qualifications section below for details.

    Applicants must submit the required documents in order to be considered for this position. Applicants who fail to submit the SOQ, as requested (i.e. respond to questions asked), may be disqualified.

  • Other -
    Candidates that believe they meet the Minimum Qualifications based on a pattern of education from classification description (specifications) must provide a copy of your unofficial transcripts along with your application (STD. 678) to be considered for this position.

    Candidates that believe they meet the Minimum Qualifications based on experience, must state that in the bypass notes for this requirement.

Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.

Benefits

Benefit information can be found on the CalHR website and the CalPERS website.

Benefits include: Sick Leave, Vacation Leave and 11 Paid State Holidays (1 Paid Personal Holiday and 2 Paid Professional Development Days); excellent Health, Vision and Dental insurance plans; Medical and Dependent Care Reimbursement Accounts; an Employee Assistance Program; Alternate Workweek Schedules and Flextime; and,enrollment in the CalPERS retirement system.

Contact Information

The Human Resources Contact is available to answer questions regarding the position or application process.

Department Website: http://www.dsh.ca.gov

Human Resources Contact:
Jennifer Almendra
(916) 562-3781
Jennifer.Almendra@dsh.ca.gov

Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.
EEO Contact:
Office of Human Rights
(916) 573-2727
dsh.eeo@dsh.ca.gov

California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.

Statement of Qualifications

A Statement of Qualifications (SOQ) is required and must be submitted along with your State application. SOQ should include your name with "Statement of Qualifications" appearing below it in the page header, and the header contents should be centered. Each question must be numbered and addressed in the same order as the questions below.

SOQ Requirements: No more than one (1) page (8 1/2 x 11) with 1" margins, single spaced, 12 pt Arial font.

How would you ensure that your Client Services support team consistently delivers quality customer service? Please describe an experience you've had implementing change in your work. What were the challenges and outcome?

Vaccination Status Information

Effective October 1, 2021, in accordance with California Department of Public Health (CDPH) State Public Health Order of August 5, 2021, all workforce members in DSH state hospitals are required to be fully vaccinated with a COVID-19 vaccination regimen. Prior to your first day, you will be required to fill out a COVID-19 Vaccination Consent Form.

Effective March 1, 2022, in accordance with CDPH State Public Health Order of December 22, 2021, hospital workforce members currently eligible for booster doses must have received their booster dose.

  • If you are fully vaccinated, you must provide evidence of vaccination prior to your start date.
  • If you are not fully vaccinated, you have the option to receive a vaccine from one of the State Hospitals prior to your start date.
  • If you are not fully vaccinated and choose to complete a request for an exemption, you must submit this exemption and receive approval prior to your start date.
  • If you are not yet eligible for a booster, you must be in compliance no later than 15 days after the recommended timeframe for receiving the booster dose.

Please note that start dates will be dependent upon if and when proof of vaccination or exemption requirements are submitted timely and approved.

Face Coverings

While working on-site, employees must follow current face covering guidance as issued by CDPH.

Equal Opportunity Employer

The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.

It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.

Closing Date/Time: 11/27/2022

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