City of Fort Lauderdale, FL
November 20, 2022
Fort Lauderdale, FL
Job Type



The City of Fort Lauderdale is seeking dynamic and goal-driven employees for the Customer Service Division. Apply now!

The City of Fort Lauderdale community builders possess a passion for public service demonstrated by a high degree of enthusiasm, self-reliance, and job proficiency. They effectively convey the vision and mission of the organization and provide excellent service and satisfaction to our internal and external customers.

Provides highly responsible advisory and administrative work planning, developing, analyzing, evaluating, advising on, and improving various programs, policies, work methods and procedures. Analyzes and evaluates major segments of the organization and, based on study findings, develops recommendations and advice to management for improving the effectiveness and efficiency of programs and department operations. Supervises assigned staff and conducts performance evaluations. Work is reviewed through conferences, observation, reports submitted, and results obtained.

NOTE: The duties of this position will include all of those duties set forth in the official job description.

The City offers a wide variety of benefits to employees. In addition to the competitive benefits package and salary, the City participates in the Florida Retirement System (FRS) which offers an investment option and a pension option, and requires a 3% contribution from employees. New hires are automatically enrolled in FRS.

Say "Hello" to the City of Fort Lauderdale and Say "Goodbye" to Your Student Loan!
That's right! Under the U.S. Department of Education's Public Service Loan Forgiveness (PSLF) program, the remaining balance on your student loan may be forgiven after you have made 120 qualifying monthly payments while working full-time at the City of Fort Lauderdale! Please visit for more information or to see if you qualify.

This job classification is included within the bargaining unit represented by Federation of Public Employees and therefore is subject to the terms and conditions of the Collective Bargaining Agreement between the City of Fort Lauderdale and Federation of Public Employees.


Essential functions are the basic job duties that an employee must be able to perform, with or without reasonable accommodation. The list of essential functions, as outlined herein, is intended to be representative of the tasks performed within this classification. The omission of a function does not preclude management from assigning essential duties not listed herein if such duties relate to the position.

  • At the direction of an administrative superior, identifies problems or factors inhibiting the effective accomplishment of departmental or city-wide goals and objectives; determines requirements and scope of necessary study considering objectives and problems to be solved; collects data; analyzes data; develops alternatives and makes specific recommendations to superior; may assist in implementation of recommendations.
  • Handles department inquiries and complaints from the public and other City departments and outside agencies; alerts appropriate staff for follow up.
  • Researches problems notifies stakeholders of discrepancies and makes changes as needed.
  • As a support to an administrative superior or department head, composes correspondence and memorandums; arranges conferences; interprets administrative policies; relays instructions and policy and procedural decisions; acts for superior on routine matters; and may represent the superior at conferences and meetings, including contacts with outside agencies.
  • Coordinates timely submission of all Commission Agenda Items for assigned department.
  • Conducts fact-finding interviews, observes operations, consults with and explains to management recommendations made for changes in work operations and other key actions proposed Monitors various department budgets and reports any issues or shortfalls.
  • Acquires and disseminates information concerning work methods and procedures, organization, work controls and similar management functions.
  • Compiles data analyzes information and generates various reports.
  • Provides day-to-day supervision and training of assigned staff members; monitors and conducts performance evaluations.
  • Communicates with staff regarding inquiries related to department procedures, Personnel Rules, and Union contracts as they relate department operations
  • Performs related work as required.


Non-Essential Employees will not be required to work during a declared emergency but may be required to work in some capacity after the declared emergency. The employee's Department Head will determine when the employee will be required to work.

The position is generally sedentary. Employees sit most of the time, but may walk or stand for brief periods of time.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Bachelor's Degree in Business or Public Administration, or a related field.
2. Three (3) to five (5) years of work experience in one or more of the following: the analysis, planning and development of programs, policies, operations, methods and/or procedures; the evaluation of program and operation effectiveness; the development of revised administrative practices in order to meet program, policy, organizational or legislative change, to expedite work, to effect economies of time, money, personnel and equipment, or to otherwise assist in the solution of administrative and management problems. Additional qualifying experience or completion of coursework at an accredited college or university in a job-related field, may substitute on a year-for-year basis for one year of the required experience or education.


Depending on the number of applicants and the quality of their education and experience, the examination may consist of one or more of the following tests: Evaluation of Training and Experience, Oral Interview, Written Examination, or other assessment method. Applicants must attain a minimum score of 70 in each part of the examination in order to qualify. All successful applicants may be required to take a medical examination and/or pass a drug screening prior to appointment.

An eligible veteran who enters an open-competitive examination shall receive preference points added to the total passing score earned in the examination as provided for in the Florida Statutes. To obtain veteran's preference, candidates MUST submit a copy of separation papers and the City of Fort Lauderdale's veteran's preference claim form ( J204 ) at time of application.

The City of Fort Lauderdale offers a comprehensive benefits package to all regular full-time employees including vacation, holiday, and sick leave as well as medical, dental, vision, life and short-term disability insurance.

Click here for an overview of employment informationincluding our benefits package and click here for additional Federation of Public Employees managementbenefits.

Closing Date/Time: 11/28/2022 5:00 PM Eastern

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