Administrative and Customer Service Specialist

City of Buckeye, AZ
Published
January 13, 2022
Location
Buckeye, AZ
Job Type
 

Description

Position Scope
Under close supervision, performs a variety of clerical and customer service functions; collects and enters data, processes documents; responsible for reports, marketing, calendars and supports both social services and senior programs.

Primary Duties and Responsibilities
The following duties are not intended to serve as a comprehensive list of all duties performed by all employees in this classification, only a representative summary of the primary duties and responsibilities. Incumbent(s) may not be required to perform all duties listed and may be required to perform additional, position-specific duties.

  • Prepares meeting agendas and presentation materials; takes and transcribes meeting minutes, and prepares summaries for distribution.
  • Prepares correspondence and other documents on a wide variety of subjects requiring knowledge of the procedures and policies of the assigned division; edits and processes memoranda, technical documents and other communications.
  • Maintains department files; compiles statistical data; prepares a variety of technical and statistical reports; updates manual and computer records and tracking systems; compiles management reports.
  • Resolves routine problems and customer service inquiries within scope of authority; screens and routes calls to appropriate individuals, takes and delivers messages.
  • Provides information and assistance to clients and others having business with the City; assists customers; completes intake forms; answers phones; responds to requests for information within the span of authority.
  • Creates, maintains and monitors social media, newsletters and additional marketing materials as necessary.
  • Performs basic office duties, such as copying, filing, faxing, preparing, sorting and distributing mail and entering data into spreadsheets and/or automated financial accounting system.
  • Assists with program, staff and transportation calendars and schedules.
  • Performs other duties as required.

Minimum Qualifications & Position Requirements
Education and Experience:
High School diploma or GED equivalent, with three (3) years of customer service or administrative experience; OR an equivalent combination of education and experience.

Preferred: bilingual skills; experience in social service and/or senior adult programming.

Necessary Knowledge, Skills and Abilities:
Knowledge of:

  • City policies and procedures.
  • Principles of record keeping and records management.

Skill in:

  • Maintaining accurate and interrelated financial records, and identifying and reconciling errors.
  • Operating a personal computer utilizing a variety of business software.
  • Collecting, tabulating, organizing, evaluating, analyzing, and presenting data and information.
  • Effective oral and written communication.

Ability to:

  • Provide quality customer service to internal and external clients.
  • Work effectively with other departments throughout the organization.
  • Manage time efficiently to meet deadlines.
  • Perform mathematical computations.
  • Work in a fast-paced environment.
  • Establish and maintain positive, effective working relationships with those contacted in the performance of work

Additional Information
Work Schedule: Generally Monday - Friday, 8:00am - 5:00pm; occasional evenings and weekends may be required.

Employee Benefits & Wellness

The City offers a comprehensive benefits package to full-time classified and management employees. Part-time classified employees may be eligible for select benefits where defined.

For complete Benefit Plan & Wellness Information, please visit the City website at:
Benefits & Wellness

City benefit plans are subject to change at any time.
Closing Date/Time: 1/21/2022 6:00 PM Mountain

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